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Team Leader
13 minut temu
Team Leader – German Speaker/Deutschsprachig
Office Based – Katowice, Poland
*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.
Client: BPO Company.
Office Based – Katowice, Poland
Job Description
As a Team Leader, you will ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.
Detailed Duties and Responsibilities
- Provide subject matter expertise in handling escalated customer calls as needed.
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
- Stay current on internal work processes, policies and procedures. Attend required manager development training.
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
- Communicate expectations to employees and provide timely updates.
Targeted Qualifications
- Fluency in German Language, C1 level or Higher.
- Fluency in English Language, B2 level or Higher.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
- Min 6 months of experience in a similar position " Acting as a team leader, Quality Coach leading a team or Junior Team Leader".
- Ability to mentor, coach and provide direction to a team of employees.
- Work well under pressure and follow through on items to completion.
- Willingness to work from our office in Katowice according to the German calendar.
- Strong communication skills, both written and verbal.
- Technical knowledge will be an advantage.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Office Based – Katowice,PL
- Full eligibility to live & work is a must.
- Monday to Friday, 8:00 – 18:30 "German Calendar"
- Sports Card.
- Medical care.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
