Senior IT Support Engineer

Company Description:

People Can Fl
y is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe

.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what's possible in game developmen

t.

Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projec

ts.

With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldw

ide.

If you join us on this journey, you'll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everyw

**here.

Job Descri**

**ption:

About th**

e Role:

We are looking for an experienced IT professional to lead the IT Support team across Poland and North America. This hands-on role combines technical expertise with team coord

**ination.

Main Responsi**

• bilities:

Provide technical mentoring and guidance to IT Support tea
- m members;Coordinate daily IT Support operations, including task assignment and prior
- itization;Implement, maintain, and improve support processes and p
- rocedures;Coordinate onboarding/offboarding, workstation provisioning, and asset lifecycle m
- anagement;Create and maintain Knowledge Base docu
- mentation;Collaborate closely with other teams to ensure a smooth flow of escalations and implementation o
- f changes;Procurement of IT equipment,
- software;Lead IT rollouts, including OS updates, endpoint security enhancements, software deployments, and automation in
- itiatives;Provide direct support to
- end-users;Install, configure, and maintain IT hardware and pe

**ripherals.

Qual**

• ifications:

Minimum 5 years of experience in IT, including at least 2 years in a Senior or Technical Lead role within
- IT Support;Strong experience with Azure AD / Active Directory management (Identity Management, Conditional A
- ccess, GPO);Proficiency in PowerShel
- l scripting;Solid knowledge of computer network diagnostics (TCP/IP, VPN,
- DNS, DHCP);Advanced skills in Windows operating system trou
- bleshooting;Experience in Google Workspace adm
- inistration;Experience with Remote Endpoint Management software (e.g., SCCM/Intune/Endpoi
- nt Central);Strong analytical and troubleshoo
- ting skills;Experience working in a geographically distr
- ibuted team;Fluency in spoken and written English, enabling clear technical communication in an international
- environment;Strong customer-centric mindset with a proactive approach to identifying technology gaps and suggesting systemic i
- mprovements;Ability to coordinate global team working in different time zones (Poland and Nor

**th America).

Additional**

information:

• What we offer:

Private medical healthcare including dental treatment for PCF members and their families
- (Signal Iduna).MultiSport card for you and your family memb
- ers or friends.Free library with a wide range of games and books you have unlim
- ited access to.In-company Polish and English la
- nguage classes.Fresh fruit, snacks, and beverages for everyone
- in the office.Flexible
- working hours.Free virtual health and mental wellbeing sessions are included in the plan for members and th
- eir dependents.Personal development opportunities and ability to work in a glob
- al environment.Work in a creative team with people full of passion fo

r what they do.We are committed to an inclusive and diverse work culture. PCF is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, genetic information, marital status or any legally pr

otected status.