Service Support Specialist

Seargin
is an international consulting company that is revolutionizing the technology industry across 50 countries

We deliver real business value by combining strategic IT consulting with hands-on implementation, bridging the gap between vision and execution.

Our expertise spans ERP transformation programs, AI-powered workflow optimization, enterprise data management, and cybersecurity. With a team of 1,000+ senior consultants across Europe, the United States and Asia, Seargin supports global organizations in areas such as:

• ERP transformation (such as SAP)
• AI-powered workflow optimization & AI Workforce implementation
• Data governance, MDM, and unified data platforms
• Cybersecurity
• Mergers & acquisitions: end-to-end carve-outs and integrations
• Recovery of stalled or failed initiatives

Our clients - including Fortune 500 leaders - trust us because we don't just advise. We build, lead, and deliver - with speed, precision, and full accountability.

Join us and shape the future with Seargin - where innovation meets execution.

Service Support Specialist

Your Role and Responsibilities:

• Coordination of processes related to onboarding and offboarding, contract extensions, administrative formalities, and equipment return control;
• Ongoing handling of inquiries and reminders, including those regarding timesheet completion, trainings, or invoices;
• Verification of accuracy and completeness of data in Seargin's internal systems, drawing conclusions and taking appropriate actions;
• Making corrections and updating documents in line with given guidelines;
• Processing and verification of requests, including those related to business trips, on-call duties, and purchases;
• Preparation and supervision of documents, including SOWs, contracts, and other required materials;z
• Communication with consultants and handling day-to-day support tasks for the center;
• Management of the list of services and projects;
• Preparation of summaries, presentations, and support for the Head of CoE;
• Analysis of reports and providing insights;
• Organization of business trips for the Head of CoE and CoE consultants.

Skills and Personal Attributes:

• Fluent command of English (minimum C1 level)
  , both written and spoken, enabling effective communication in an international environment,
• Minimum 1 year of experience
  in an
  operational role
  , or in positions related to
  consultant care, recruitment
• Strong organizational and multitasking skills
  , including the ability to
  prioritize tasks effectively
  and manage time in a
  fast-paced, dynamic environment
  .
• Excellent interpersonal and communication abilities
  , with a focus on
  building long-term business relationships
  , openness, and a proactive approach to daily challenges,
• Proficiency in MS Office tools
  , especially
  Excel
  (data analysis, reporting, and creating summaries),
• Accuracy and
  attention to detail
  , combined with a problem-solving mindset and ownership attitude,
• Ability to
  work both independently and collaboratively
  within cross-functional teams,
• Experience in working with
  internal databases, CRM or ERP systems
  will be an asset,
• A positive, can-do attitude and readiness to
  support continuous improvement
  of internal processes.

What we offer:

• Work in an international environment:
  Daily opportunity for practical use of foreign languages within a global team.
• Modern office:
  Office space in one of the most attractive districts of Gdańsk (Garnizon/Wrzeszcz).
• Flexible benefits system:
  Individual selection of benefits through the MyBenefit platform (including the Multisport card), tailored to your needs and preferences.
• Comprehensive healthcare:
  Easy access to private medical care, including home visits.
• Attractive group insurance:
  Preferential terms for group life and health insurance.
• English and German classes
• free of charge,
• Professional psychological support:
  Schedule a session with our psychologist to discuss your needs.
• Access to the latest technologies:
  Work with cutting-edge technologies and the opportunity to co-create innovative solutions based on artificial intelligence.
• Real impact on the future:
  Participation in projects that shape the future of technology and have a positive impact on various sectors, from space to medical.
• Culture of innovation and pioneering spirit
  : Being part of an organization that actively implements innovative solutions internally and sets new standards in the industry.