Lead Functional Consultant

7 dni temu

Wrocław, Województwo dolnośląskie, Polska AIDA projektai Pełny etat

For our client, we are looking for a
Lead Functional Consultant (ServiceNow)
to join their team in
Poland.

About the company

Our client is a global digital solutions company headquartered in Austin, Texas, founded in 1993. With over
13,000+ associates
and
1,100+ projects
across the USA, Europe, APAC, and LatAm,creates bold, impactful, and innovative solutions. The
Low Code Platforms Practice
focuses on building cross-industry solutions using platforms such as
ServiceNow, Pegasystems, and Microsoft Power Platform
, delivering advisory and implementation services aligned with industry best practices.

Requirements

  • Proven experience in
    implementing and optimizing ServiceNow solutions
    (preferably CSM and Integrations)
  • Deep understanding of
    ITIL-based processes
  • Excellent
    facilitation, communication, and presentation skills
  • Strong
    analytical, problem-solving, and process design
    abilities
  • Experience in
    project management
    and
    end-to-end delivery
  • Telecom or enterprise IT experience is a
    plus
  • Ability to produce
    high-quality documentation and process maps
  • Professional fluency in English

What you will do

  • Lead
    design, implementation, and optimization
    of ServiceNow solutions (including CSM and CMDB)
  • Analyze and improve existing processes using
    ServiceNow best practices
  • Gather, document, and validate
    functional and technical requirements
  • Translate requirements into
    user stories, use cases, and process flows
  • Create and deliver
    training materials and sessions
    for end-users and admins
  • Provide
    ongoing support and recommendations
    to enhance platform adoption
  • Communicate complex technical topics to
    non-technical stakeholders
  • Coordinate cross-functional teams
    to ensure on-time, on-budget delivery

What the company offers

  • Full-time engagement
    for
    7 months
    (with possible extension)
  • Start date:
    Asap
  • Location:
    Poland (remote)
  • Work environment:
    Innovative, global, and collaborative culture
  • Contract type:
    B2B

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