IT&D Senior Business Analyst, AI and Automation

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About The Role
We're on a journey to exploit the most impactful AI and automation solutions to assembling application which will assist our colleagues in very specific activities they conduct every day. We will look to you to support transformation of their processes so that they unleash the potential of the Reckitt R&D teams through technology.

You'll get to make an impact like never before, neither in Reckitt nor across FMCG market.

You'll be responsible for supporting Product Manager and Team in realising the product strategy through incremental improvements to the product, designing business scenarios and use cases. You'll also partner with business stakeholders to elicit, analyse, document, and manage product requirements. You'll collaborate with Product Team members to elaborate those requirements and test whether they are satisfactorily fulfilled by a product increment. You'll enable product adoption by delivering product training to end users or other relevant stakeholders (e.g., support teams).

Working with detailed oriented stakeholders with high expectations regarding quality and effectiveness of deliverables which products will bring; you will have the ability to operate with ambiguity in matrix structures (including people from different countries and companies) with a high sense of achievement through getting things done. You're commercially astute and adept at interpreting complex data into easily understood communications and requirements for business and technical teams. You're evangelical about technology and can articulate the benefits to both IT and non-technical colleagues alike. You listen carefully, building trust and simplifying complex topics. Above all, you're a leader who knows possibilities of AI, have proactive approach, can motivate team and stakeholders, and is keen to find new ways to drive lasting benefits.

Your responsibilities

• Elaboration, analysis, documentation, and testing (defines functional test protocols and monitor tests) of product requirements (e.g., features, user stories).
• Preparation and delivery of product user guides and training materials to end users and support teams.
• Design of business scenarios, process flows, and use cases to maximise product adoption/value.
• Identification of relevant security, architectural, legal regulations, compliance requirements that need to be adhered to as part of AI product development and industry best practices.
• Liaises with the Product Team and the business community to elaborate product requirements.
• Supports the Product Manager with the development and execution of the product strategy.
• Collaborate with Data Scientists to develop bespoke analytical models which satisfy business needs.
• Co-ordinates with UX/UI Designers, Architects and Platform Team Members to align on product requirements.
• Writes prompts and guides development team (functionally).
• Maintains a working relationship with selected vendors/suppliers involved in the delivery of development, testing, and support services.
• Defines KPIs/ tests protocols with Product Manager and supports monitoring value of the solution with end-users.
• Preparation and monitoring of metrics, including product utilisation and satisfaction rates (e.g., NPS, # of end users/solution adoption, intensity of product usage), training surveys, stakeholder and user feedback.

The experience we're looking for

• Degree qualification in science or IT subject, or life science background or related discipline.
• Strong business domain knowledge and business acumen, familiar with IT standards and controls.
• Abreast of latest technology trends and the opportunities/risks they present to the business domain.
• Experience in analysing and breaking down problems and information using structured frameworks and methodologies.
• Knowledge regarding AI technologies.
• Basic knowledge of software engineering, data management, information risk, security guidelines, and architecture standards.
• Competent user of requirements management tools.
• Attention to detail.
• Excellent written and oral communication skills.
• Good organisational skills.
• Ability to work to tight timelines, under high pressure.
• Ability to manage multiple concurrent tasks in a high paced environment without supervision with ability to set direction and manage with hands-off approach.
• Ability to remain calm when under pressure.
• Excellent listening, interpersonal, written and verbal communication, and presentation skills.
• Flexibility in analytical thinking, with creative and pragmatic problem-solving skills to fulfil customer needs with high quality and deliver continuous service improvement.
• Excellent understanding of the organisation's goals and objectives with a strong commercial and business awareness.

The skills for success

Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.