Team Manager

As a Team Manager – P&C Operations, you will lead a team of HR Operations Specialists and Coordinators responsible for the consistent and compliant delivery of employee lifecycle services across a defined geography or process area. You will ensure timely processing of HR transactions, drive service quality, and actively support regional and global process improvements.

Reporting to the Head of P&C Operations, you will act as the first-line people manager, coach, and operational lead – ensuring seamless collaboration with HR Business Partners, Payroll, Global Process Owners, and in-country P&C teams.

What You'll Do

Team Leadership & Service Delivery:

• Oversee daily execution of P&C services such as onboarding, employee changes, mobility, offboarding, or contractor management
• Allocate workload across the team and monitor performance against SLAs, KPIs, and compliance standards
• Ensure accurate and timely transaction processing and resolution of employee queries

Stakeholder Collaboration:

• Act as primary contact for in-country P&C and business stakeholders to resolve issues and ensure service excellence
• Escalate complex or high-risk cases and support root cause analysis and resolution
• Collaborate across teams (Payroll, HRIS, other Ops Managers) to align processes and share best practices

People Management & Development:

• Coach, mentor, and develop team members to build capability and foster a high-performance culture
• Provide regular feedback, facilitate career development, and support engagement initiatives
• Act as a change ambassador during implementation of new tools, processes, or global initiatives

Compliance & Process Excellence:

• Ensure adherence to labor law, data protection, and internal control requirements
• Keep documentation (SOPs, process maps) accurate and up to date
• Contribute to continuous improvement and standardization efforts within the P&C Operations function

What You Bring

Skills & Tools:

• Fluent in English (spoken and written)
• Proficient in SAP SuccessFactors and ServiceNow
• Strong skills in Microsoft Office (Excel, Outlook, PowerPoint)
• High attention to detail and organizational skills
• Customer service mindset with strong analytical thinking
• Operational and continuous improvement mindset

Professional Profile:

• 5+ years of experience in HR Operations or Shared Services, including employee lifecycle processing
• 2+ years of people management or team coordination experience
• Solid understanding of HR systems, standard operating procedures, and compliance requirements
• Knowledge of labor law in supported countries is an advantage
• Experience in driving standardization and process optimization is a plus

Your Background:

• Bachelor's degree in Human Resources, Business Administration, or related field
• Experience working in an international, matrixed organization is a plus
• Demonstrated ability to lead with empathy, clarity, and accountability

What Scania Offers:
As part of the Global Knowledge Centre based in Gdańsk, you'll enjoy:

• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• Sports card – access to Medicover program to keep you active
• Learning & development platforms – access to ongoing education and upskilling opportunities
• Friendly and inclusive work culture – be part of a team that values collaboration and diversity
• Modern office environment – good coffee, chillout zones, and a space designed for focus and creativity

Ready to Lead a High-Performing HR Operations Team? Apply Today
Join our Scania's growing P&C Operations function and help shape the future of HR service delivery in a fast-paced, people-focused environment.