Software Support Lead

2 tygodni temu

Kraków, Lesser Poland TSMG Pełny etat
Role objective:
We are seeking a highly capable Software Support Lead / Technical Project Manager to manage a global team of software support engineers and frontend/backend developers. This role is responsible for ensuring the stability, performance, and continuous improvement of internal, business-critical applications. It requires a unique combination of hands-on technical expertise, operational leadership, a customer-focused mindset, and strong mentoring capabilities. The ideal candidate will possess a blend of technical leadership, software development knowledge, and cross-functional collaboration skills. Technical Knowledge and Deliverables:
  • Guide and Collaborate closely with developers on Angular applications (Angular CLI, RxJS, component-based architecture) and server-side logic handling CRUD operations.
  • Experience in backend development/App Engine/Python and Jasmine/Karma unit testing
  • Provide expert troubleshooting and debugging support and guidance, supporting server infrastructure and operations on Linux/Unix systems, including terminal and Bash scripting.
  • Lead support activities for cloud-deployed applications (GCP) and serverless environments.
  • Oversee BI and analytics environments (Power BI, Tableau, Looker), data modeling, ETL process design, and reporting optimization.
Client, Stakeholder Management & Product Ownership:
  • Work closely with client and internal stakeholders to gather, document, and prioritize business and technical requirements, support product roadmap creation and backlog management and prioritisation
  • Engage in product knowledge development, owning a deep understanding of internal applications, their business impact, operational workflows, and interdependencies.
  • Identify operational risks, manage escalations, and proactively address issues impacting product reliability or customer experience.
  • Work closely with leadership and client on continuous service improvement initiatives, data-driven decision making, and operational governance.
Team Management & Leadership:
  • Lead and mentor a global team of software support engineers and full stack developers, fostering a high-performance, collaborative culture, managing team performance reviews, training plans, workload assignment, and escalation protocols.
  • Mentor team members on coding standards, code reviews, technical troubleshooting, and product knowledge.
  • Facilitate daily stand-ups, sprint planning, retrospectives, and project status updates in collaboration with agile development and support teams.
  • Ensure operational and technical deliverables align with business objectives, customer needs, and support SLAs.
Required Skills & Qualifications
  • BSc in Computer Science, IT, or a related or equivalent professional experience
  • 8+ years of experience in software support operations, technical leadership, or a technical product owner/project manager role.
    Strong understanding and skills in:
  • Linux/Unix administration, Bash, and Shell scripting
  • Python, JavaScript, TypeScript, HTML, CSS
  • Kotlin (good to have)
  • Angular framework, Angular CLI, RxJS, Jasmine, and Karma
  • Relational (MySQL, PostgreSQL) and NoSQL (Firebase) databases
  • Cloud infrastructure (Google Cloud Platform) and serverless architectures
  • Networking fundamentals and troubleshooting
  • Strong understanding of software development principles, SDLC, DevOps practices, and agile methodologies, CI/CD pipelines and agile project delivery
  • Experience in BI tools (Power BI, Tableau, Looker), data modeling, and ETL/data cleaning processes is a plus.
  • Experience conducting code reviews, setting coding standards, and troubleshooting complex technical issues, conduct root cause analysis,
  • Ability to align technical deliverables with business objectives and operational priorities.
  • Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences and influence decision-making.
  • Experience in stakeholder relationship management, product knowledge development, and customer-centric service delivery.
  • Proven experience in team leadership, workload management, performance management, mentoring, and coaching within technical teams.
Nice to have:
  • Experience with technical project scoping, dependency tracking, and operational risk management.
  • Demonstrated experience managing product backlogs, prioritizing support tickets, feature enhancements, and technical debt.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Technical Support Lead

    2 tygodni temu

    Kraków, Lesser Poland Luxoft Poland Pełny etat

    Join us in LuxoftFlexible working hoursPrivate Medical & Dental care & Life Insurance Paid Referrals MyBenefit program (sports card, well-being program etc.) Internal Mobility program - possibility of rotation between projects, locations, accounts LuxTalent platform (webinars, training, courses)Project DescriptionDXC Luxoft has one of the world's leading...

  • Lead Software Architect

    1 tydzień temu

    Kraków, Lesser Poland Hitachi Energy Pełny etat

    The opportunityHitachi Energy has an exciting opportunity for aLead Software Architect. This role is responsible for the technology and architecture within the Enterprise Software Solutions (ESS) product groups in the PGGA business unit. The products include asset and work management, energy portfolio management, and network control solutions. The ESSLead...

  • Global Support Service Lead

    6 dni temu

    Kraków, Lesser Poland evoila Pełny etat

    Global Support Service Lead – TPMO (m/f/d)Location: Flexible within evoila regionsEmployment Type: Full-time, PermanentAbout evoila & TPMOAt evoila, innovation and precision go hand in hand. Our Technical Project Management Office (TPMO) ensures that complex technical projects are delivered on time, within budget, and aligned with strategic goals. As part...

  • Platform Support DBA III

    2 tygodni temu

    Kraków, Lesser Poland Guidewire Software Pełny etat

    SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform Support DBA tojoin our dynamic Platform Support team. The Platform Support DBA will workcollaboratively within the Product Development Operations (PDO) team, serving ourcustomers in both Guidewire Cloud and on-premise environments. This role requires akeen understanding of our...

  • Lead Software Architect

    5 dni temu

    Kraków, Lesser Poland Hitachi Pełny etat

    Location:Krakow, Lesser Poland, PolandJob ID: R0101400Date Posted: Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:NoJob Description:The opportunityHitachi Energy has an exciting opportunity for a Lead Software Architect.  This role is responsible for the technology and...

  • AI Technical Lead

    2 tygodni temu

    Kraków, Lesser Poland Software Mind Pełny etat

    Company Description Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we're...

  • Cloud Platform Support Engineer II

    1 tydzień temu

    Kraków, Lesser Poland Guidewire Software Pełny etat

    SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform SupportEngineer to join our dynamic Platform Support team. This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform. The Platform Support Engineer will work collaboratively within the Product Development...

  • Lead Full Stack Developer

    2 tygodni temu

    Kraków, Lesser Poland Axiom Software Solutions Limited Pełny etat

    Job descriptionMust be fluent Polish Speaker (only Any EU/Polish citizen or Ukrainian Citizens)• Lead Software Engineer | years Fullstack in Java, Spring, React Framework, CI&CD, testing tools / frameworks, experience with Cloud Technologies – GCP, Agile development, Good self-organization skills and initiative, Travel industry knowledge as the...

  • Cloud Platform Support Engineer

    2 tygodni temu

    Kraków, Lesser Poland Guidewire Software Pełny etat

    SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform SupportEngineer to join our dynamic Platform Support team. This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform. The Platform Support Engineer will work collaboratively within the Product Development...

  • Lead Product Designer

    2 tygodni temu

    Kraków, Lesser Poland Software Mind Pełny etat

    Company DescriptionSoftware Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we're...