Technical Project Manager

Technical Project Manager – IT Infrastructure & Digital Workplace Services

Location
: Poland & Romania

Department:
Service Delivery / Projects

Reports to:
Head of Projects / Program Manager

About TECEZE

TECEZE is an IT services and solutions provider focused on delivering secure, scalable and resilient technology services to clients across multiple industries. We help organisations modernise their infrastructure, optimise operations and deliver reliable digital workplace experiences.

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Role Overview

The
Technical Project Manager – IT Infrastructure & Digital Workplace Services
is responsible for planning, executing and delivering infrastructure and workplace projects for TECEZE customers.

This role combines
strong project management discipline
with
solid technical understanding
of:

• Network (LAN / WAN / SD-WAN / Wi-Fi)
• Servers & Virtualisation
• Storage & Backup
• Datacentre / Cloud infrastructure
• Digital Workplace services (M365, collaboration, endpoint management, identity, EUC, etc.)

You will work closely with customers, internal technical teams, vendors and partners to ensure projects are delivered
on time, within scope and budget
, while meeting security, compliance and quality standards.

Key Responsibilities

1. Project Management & Delivery

2. Own end-to-end delivery of
   IT infrastructure and digital workplace projects
   (e.g. network refresh, datacentre migration, cloud adoption, M365 rollout, endpoint transformation).

3. Define and manage
   scope, timelines, budget, resources and quality
   using recognised project management methodologies (Waterfall, Agile or hybrid as appropriate).
4. Develop and maintain
   project plans, RAID logs (Risks, Assumptions, Issues, Dependencies)
   , status reports and communication plans.
5. Lead
   project kick-off, design workshops, implementation reviews, UAT sign-off and go-live / cut-over activities
   .
6. Ensure all projects follow TECEZE's
   governance, change control, documentation and handover
   standards.

7. Track and report project progress to internal stakeholders and customers, including
   milestones, risks, issues, financials and change requests
   .

8. Infrastructure – Network, Server, Storage & Datacentre

9. Coordinate design and delivery of:

10. Network
    : LAN/WAN, SD-WAN, VPN, firewalls, load balancers, wireless.
11. Server & Compute
    : physical and virtual (VMware / Hyper-V / cloud), OS builds, patching, hardening.
12. Storage & Backup
    : SAN/NAS, backup and recovery solutions, DR planning and testing.
13. Datacentre / Cloud
    : on-prem DC migrations, co-location, cloud (Azure/AWS) integrations and hybrid topologies.
14. Work closely with solution architects and engineers to
    translate designs into executable plans
    , ensuring technical feasibility and alignment with customer requirements.
15. Support capacity, performance and resilience planning, ensuring infrastructure designs adhere to
    availability, security and compliance
    standards.

16. Coordinate
    cut-overs, migrations, rollbacks and DR tests
    , including out-of-hours activities when required.

17. Digital Workplace & End-User Services

18. Manage projects related to
    modern workplace and collaboration services
    , such as:

19. Microsoft 365 / Office 365 (Exchange Online, Teams, SharePoint, OneDrive).
20. Endpoint management (Intune, SCCM, device lifecycle, mobile device management).
21. Identity and access management (Azure AD / Entra ID, SSO, MFA, conditional access).
22. VDI / DaaS and other EUC technologies.
23. Coordinate activities to improve
    end-user experience
    , including device refreshes, OS upgrades, application deployments and workplace standardisation.
24. Ensure appropriate
    training, communications and adoption activities
    for end users during workplace changes.

25. Support
    service transition
    of new capabilities into TECEZE's support and managed services teams, with clear documentation and knowledge transfer.

26. Stakeholder, Customer & Vendor Management

27. Act as the
    primary project point of contact
    for the customer, building strong relationships and ensuring expectations are managed.

28. Facilitate
    regular steering committees, governance meetings, status updates and workshops
    with customer stakeholders.
29. Coordinate with
    internal delivery teams
    , including architects, engineers, service desk, operations and security.
30. Manage external
    vendors, partners and third-party providers
    , including SOWs, deliverables tracking and issue escalation.

31. Handle
    scope changes and commercial impacts
    in collaboration with account management / sales teams.

32. Governance, Risk & Compliance

33. Ensure all projects adhere to
    TECEZE's security, compliance and quality frameworks
    .

34. Identify and manage
    project risks and issues
    , proposing mitigation and recovery plans and escalating where necessary.
35. Ensure proper management of
    changes via CAB/Change Management
    processes when projects impact production environments.

36. Maintain
    comprehensive project documentation
    , including design sign-offs, test plans, change records and as-built documentation.

37. Financial & Commercial Management

38. Create, manage and track
    project budgets, forecasts and actuals
    .

39. Support
    effort estimation, resourcing and pricing
    for new opportunities and change requests.

40. Monitor
    project profitability, utilisation of resources and margin
    , and propose corrective actions when required.

41. Leadership & Continuous Improvement

42. Provide
    direction and leadership
    to project teams, including technical leads and engineers.

43. Mentor junior PMs or coordinators and contribute to
    project management standards, templates and best practices
    .
44. Identify and implement
    process improvements
    to enhance delivery quality, repeatability and customer satisfaction.

Skills & Experience

Essential

• 5–8+ years
  of experience in
  IT project management
  , with proven delivery of infrastructure and/or digital workplace projects.
• Strong hands-on experience delivering projects in
  at least two
  of the following areas:
• Network (LAN/WAN/SD-WAN, firewalls, VPN, Wi-Fi).
• Server/compute (Windows / Linux, virtualisation – VMware/Hyper-V).
• Storage/backup and datacentre migrations.
• Microsoft 365 and modern workplace services.
• Endpoint management / device lifecycle / EUC.
• Solid understanding of
  ITIL-based service management
  and how project delivery transitions into BAU support.
• Demonstrated experience managing
  multi-workstream, multi-vendor
  projects.
• Strong
  stakeholder management and communication skills
  , including executive-level reporting and presentations.
• Ability to
  translate technical concepts into business language
  and vice versa.
• Experience with standard
  project management tools
  (e.g. MS Project, Jira, Planner, Azure DevOps, or similar).
• Strong organisational skills with the ability to manage
  multiple concurrent projects
  and priorities.

Preferred / Nice to Have

• Experience working within an
  IT services / MSP / systems integrator
  environment.
• Exposure to
  cloud platforms
  (Azure, AWS) for infrastructure or workplace services.
• Familiarity with
  security controls
  and compliance requirements (e.g. ISO 27001, cyber security best practices) in infrastructure and workplace designs.