Customer Service Representative

7 dni temu

Warszawa, Mazovia, Polska Solenis Pełny etat

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 US Best Managed Company, recognized five years in a row.

Responsibilities

  • Receive, enter and manage customer orders from order receipt to shipment of product and any returns

  • Respond to routine customer enquiries concerning orders

  • Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively

  • Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in  Europe and external warehouses; cooperation with our logistics provider

  • Maintain communication on a daily basis with customers and take action in order to respond on their needs

  • Support organization in optimization transport and logistic projects

  • Claims receiving from customers

  • Proactive work to solve customers' complaints

  • Giving feedback to customers regarding the status of complaints

Requirements

  • Bachelor's degree preferred, but not mandatory

  • Minimum 1 year of experience in customer service or administrative roles; candidates with internships in logistics are also welcome

  • Proficient in English (B2 level or higher, spoken and written)

  • Excellent communication and interpersonal skills, with the ability to thrive in a multicultural environment

  • Strong customer- and service-oriented mindset, both internally and externally

  • High analytical skills and ability to perform effectively under pressure

  • Team player with creativity, engagement, and strong multitasking abilities

  • Proficient in Microsoft Word, Excel, and Outlook

  • Knowledge of SAP is a plus

Benefits

  • Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute

  • Private medical care by Lux-MED

  • Life insurance

  • Employee retirement plan (PPE) after trial period

  • Sports card (Multisport) - partially employer-funded

  • Employee Assistance Program for Employees and Families

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

#LI-AR1

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