Technical Customer Service Team Lead

5 dni temu


Poland Randstad Pełny etat
Technical Customer Service Team Lead (French)

București | Full-time

Căutăm un Technical Customer Service Team Lead (French) – un profesionist cu abilități solide de leadership, orientat către rezultate și către dezvoltarea echipei.

Responsabilități principale

Coordonarea echipei de TCS Admins/Planners

Coaching, mentorat și dezvoltare a membrilor echipei

Gestionarea KPI-urilor și evaluărilor de performanță

Gestionarea escaladărilor și situațiilor complexe

Analiza și raportarea indicatorilor de performanță

Îmbunătățirea proceselor și optimizarea fluxurilor de lucru

Crearea unui mediu de lucru pozitiv și centrat pe client

Cerințe

Diplomă de licență

3+ ani experiență într-un rol de coordonare

Cunoașterea limbilor franceză și engleză

Cunoștințe SAP/ERP – avantaj

Abilități puternice de comunicare, prioritizare și rezolvare a problemelor

Competente de leadership și gestionare a conflictelor

Ce oferim

Rol strategic într-o echipă în expansiune

Posibilitatea de a influența procese și rezultate la nivel departamental

Oportunități reale de dezvoltare profesională

Dacă îți place să coordonezi și să creezi impact, aplică acum


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