Technical Customer Service Team Lead
5 dni temu
București | Full-time
Căutăm un Technical Customer Service Team Lead (French) – un profesionist cu abilități solide de leadership, orientat către rezultate și către dezvoltarea echipei.
Responsabilități principaleCoordonarea echipei de TCS Admins/Planners
Coaching, mentorat și dezvoltare a membrilor echipei
Gestionarea KPI-urilor și evaluărilor de performanță
Gestionarea escaladărilor și situațiilor complexe
Analiza și raportarea indicatorilor de performanță
Îmbunătățirea proceselor și optimizarea fluxurilor de lucru
Crearea unui mediu de lucru pozitiv și centrat pe client
CerințeDiplomă de licență
3+ ani experiență într-un rol de coordonare
Cunoașterea limbilor franceză și engleză
Cunoștințe SAP/ERP – avantaj
Abilități puternice de comunicare, prioritizare și rezolvare a problemelor
Competente de leadership și gestionare a conflictelor
Ce oferimRol strategic într-o echipă în expansiune
Posibilitatea de a influența procese și rezultate la nivel departamental
Oportunități reale de dezvoltare profesională
Dacă îți place să coordonezi și să creezi impact, aplică acum
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