ServiceNow Developer

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.

The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

We are looking for a ServiceNow Developer to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company.

As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform.

Note that we can only offer cooperation to people who are located in Poland and have EU citizenship. 

Responsibilities:​

• Participation in implementation projects.
• Designing new solutions based on customer requirements.
• Providing comprehensive solutions during the implementation of ServiceNow products.
• Implementation of business-defined functions on the ServiceNow platform.
• Evolution of the platform and recommendations for improving the functionality of customer solutions.
• Address any new or unresolved incidents that may affect system performance.
• Identify and resolve recurring issues by investigating underlying issues
• Perform critical incident investigations and determine the root cause to prevent recurrence.
• Test patches and updates in a non-production environment before applying them to production.
• Ensure there are no issues after applying the update.
• Ensure all ServiceNow APIs are functioning properly and monitor for failures.
• Review and update catalog items to ensure they are aligned with business changes.
• Verify fulfillment tasks related to catalog items are functioning properly.
• Ensure documentation of configurations, integrations, and processes is up to date.
• Review custom scripts (such as business rules, script includes) for effectiveness and best practices.
• Optimize or refactor code that may cause performance issues.

Must have requirements:​

• Fluent English B2/C1.
• Previous experience in ServiceNow Administration.
• Good knowledge of JavaScript.
• Experience in the process of upgrading software (ServiceNow).
• Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB.
• Being open to occasional business trips abroad and visits in our office in Katowice.

Nice to have requirements:

• French language.
• Knowledge of ITIL / experience of working with ITIL processes.
• ServiceNow Certified System Administrator Certificate.

What we offer:

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation

• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

The recruitment process for this position consists of two stages:

• a short phone call with a recruiter (30 min max) 

• one-hour long interview on Teams (with both general and technical questions)

Salary range: 

Regular: UOP: PLN gross/month; 

Senior: UOP: PLN gross/month;  B2B: PLN/h net + vat.

 

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.