EUC Support Engineer

Company Description

Infinium Technologies assists enterprises, managed service providers (MSPs), and hardware OEMs in scaling quickly with vetted IT talent and global field services. We specialize in multi-site hardware rollouts, on-site dispatch, and 24×7 remote support to ensure reliable and timely delivery of the right engineers. We offer unique IT & Network Engineer Staffing, and provide top quality services like datacenter moves and cabling, ensuring efficient and effective results. Our company provides coverage across the UK, EU, and US, with quality-assured vetting and SLA-driven delivery for seamless experiences.

Role Description

We're hiring a hands-on
End-User Computing (EUC) Support Engineer (L1)
to provide friendly, high-quality onsite support to our users in Kutno and Stryków. You'll be the first point of contact for all device, account, and application issues, ensuring our colleagues can work productively every day.

What you'll do

• Deliver
  L1 onsite support
  for laptops/desktops, peripherals, printers, and mobile devices
• Handle incidents & service requests (ticket triage, troubleshooting, resolution, and escalation)
• Perform device imaging/refresh, break-fix, and swaps; manage hardware inventory
• Support Windows 10/11, Microsoft 365/Teams/Outlook, VPN, and common business apps
• Carry out basic
  AD
  tasks (password resets, group membership, account unlocks)
• Use
  Intune/Endpoint Manager/SCCM
  for deployments and compliance (nice to have if not required)
• Provide VIP/exec support when needed and ensure excellent customer satisfaction
• Keep documentation up to date; follow
  ITIL
  processes and SLAs

• Collaborate with L2/L3 teams and vendors for timely resolutions\

• 1–3 years in a
  Service Desk / Desktop Support / EUC L1
  role (Band 2 level)

• Polish
  native
  fluency and good
  English
  for tickets & collaboration
• Strong troubleshooting for Windows, M365, hardware, network basics, and peripherals
• Experience with ticketing tools (e.g., ServiceNow, Jira, Freshservice, or similar)
• Customer-first mindset, clear communication, and solid documentation skills
• Valid work authorization in Poland; ability to work
  onsite 4 days in Kutno + 1 day in Stryków
  weekly

• Full driver's license and willingness to travel between sites (~50 min)

• Stable, full-time role with clear scope and supportive team culture

• Visible impact—own the onsite experience and keep our users productive

• Opportunity to grow skills across M365, Intune, and ITIL best practices

• Onsite:
  4 days/week in
  Kutno
  ; 1 day/week in
  Stryków

• Typical business hours; occasional flexibility during rollouts or incidents