Solutions Consultant

About Zowie:

At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer interactions—delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

Zowie helps businesses deliver faster, more personal customer experiences with our omnichannel customer AI platform. Our AI Agent turns support interactions into revenue opportunities, while our AI Inbox helps human agents deliver faster, higher-quality responses. The result: happier customers, stronger conversion rates, and leaner support teams.

About the Role:

As a
Solutions Consultant
, you'll design and demonstrate solutions that show how Zowie transforms customer service into a profit center. You'll partner closely with our Account Executives to uncover business and technical needs, shape creative solutions, and guide prospects from "this sounds interesting" to "we need this now."

This is your chance to shape how leading brands use AI to grow revenue and deliver exceptional customer experiences.

Want a preview of the tech? Explore
our tutorials
.

Hooked? Reach out and let's chat.

What you'll do:

• Partner with Account Executives to position Zowie effectively, build strong relationships within target accounts, overcome technical objections, and win deals.
• Dive deep into customer challenges through engaging discovery sessions – becoming an expert in understanding their unique business processes and identifying where our AI can transform their operations.
• Design innovative, tailored solutions using our cutting-edge AI Agent and AI Inbox that perfectly address each prospect's specific needs.
• Showcase your creations through compelling demonstrations that bring the technical possibilities to life and help customers envision success.
• Lead hands-on Proof of Concept engagements where customers experience the real value of Zowie in their own environment.
• Craft detailed implementation roadmaps that set everyone up for success – ensuring smooth transitions from vision to reality.
• Collaborate with our implementation teams and technology partners to ensure customers achieve the outcomes you've promised them.

Background & Experience:

• 3+ years in a customer-facing technical role – whether that's pre-sales, solutions engineering, customer success, technical account management, or consulting, you've mastered the art of turning technical possibilities into business solutions.
• A track record of success with enterprise clients – you know how to navigate complex organizational structures and build consensus across different departments.
• Experience collaborating with product and engineering teams as the "voice of the customer" – you've gathered requirements from clients and effectively communicated them internally to help prioritize product roadmaps and deliver functionality that maximizes value.
• A history of building strong working relationships, especially with sales teams – you thrive in cross-functional environments where creating a unified front for customers is essential to winning deals and solving complex problems.

Skills & Expertise:

• Value-Based Selling
  – You can articulate the business impact of technical solutions in terms that matter to different stakeholders – whether that's ROI for finance leaders, efficiency for operations teams, or strategic advantage for executives.
• Presentation Mastery
  – You're an engaging speaker with a talent for translating complex technical concepts into accessible explanations that resonate with non-technical stakeholders at all levels.
• Process Automation Mindset
  – You excel at breaking down complex business processes into discrete steps, identifying manual actions, and reimagining them as streamlined automated workflows.
• JavaScript Proficiency
  – While you don't need to be a software engineer, you can write functional JavaScript code to make demos and POCs come alive. You know how to troubleshoot errors and aren't afraid to dive into code to "get it working".
• API Expertise
  – You understand how APIs function, various authentication methods, and can confidently code API calls. You're able to build mock API endpoints for demos and POCs that showcase our integration capabilities to prospects.
• AI Literacy
• You're comfortable using AI assistants like ChatGPT, Claude, and Gemini, and have a basic understanding of how Large Language Models work. You're genuinely interested in AI technology and eager to apply it in creative ways.

Character & Approach:

• Building Genuine Connections
  – You quickly establish rapport with people at all levels, from individual contributors to C-suite executives. Your authentic approach creates trust with both clients and internal teams.
• Taking Ownership
  – You don't wait for instructions or hand-holding. When you see something that needs to be done, you take initiative, find solutions, and drive results without being asked.
• Embracing Continuous Learning
  – You're intellectually curious and thrive in technical environments where things evolve rapidly. You actively seek out new knowledge and skills to stay at the cutting edge.
• Delivering Reliably
  – In our fast-paced environment, your colleagues and clients know they can count on you. You manage priorities effectively, communicate proactively, and consistently follow through on commitments.

AI-native culture:

Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We're looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You'll have a lot of autonomy and impact as we grow.