Athlete Engagement Coordinator

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today

OVERVIEW:

Job Duties and Responsibilities

Athlete Engagement Operational Organization

• Identify inefficiencies in workflows and recommend or implement improvements to processes, tools, and team communications.

• ESOC / technology ticket tracking each week for open issues that were not resolved

• Manage tech requests for internal AE contact center

• Ensure hangar space is updated and ready for training and sessions as needed

• Delegation of team distro tasks that come through from the centers

• Own user access to key operational tools such as Agent Connect, LevelAI, Liveperson

• Coordinate take the phones sessions with supervisors and teammates to ensure readiness

Teammate Engagement & Recognition Support:

• Partner with leadership to foster a positive, inclusive, and performance-driven team environment.

• Work closely with internal and external service teams to execute an engaging activity and support calendar to ensure mental wellbeing and community

• Build PR materials for Athlete Engagement wins & storytelling throughout the business

• Support & project manage annual Summit planning and execution

• Support the CSC recognition committee scalability and workload

• Work closely with HR Business Partners to maintain year round activations that drive engagement and recognition across the team

Deliver administrative support for members of the Athlete Engagement leadership team:

• Coordinate and manage travel arrangements for call center leadership, including booking transportation, accommodations, and preparing detailed itineraries.

• Oversee distribution of incoming mail and packages for the call center, ensuring timely delivery to appropriate team members and departments.

• Help manage team resources such as shared drives, sharepoint, onboarding documentation and communication platforms

• Oversee calendar management for call center leadership ensuring appropriate leaders can attend meetings.  Draft meeting agendas and follow-up deliveries to key stakeholders

• Build shell decks for key team meetings and deliverables with delegation to necessary teammates

Athlete Engagement Communications:

• Draft, format, and distribute the monthly customer service newsletter

• Collaborate with team leads and other departments to collect and highlight updates, wins, and important reminders

• Help execute L&D training, leadership reminder and team videos to share to all centers

QUALIFICATIONS:

• Bachelor's Degree

• 3-5 years experience with 3+ years of experience in a coordination, operations, or administrative support role within a call center or retail customer service environment.

• Microsoft Office Suite

• JIRA

• SharePoint

• Ability to work independently and take initiative in a fast-paced environment.

• Energetic and approachable team player who thrives on bringing people together.

• Strong organizational and multitasking skills with a keen attention to detail.

• Excellent written and verbal communication skills.

• Background in event planning or employee engagement.

#LI-SL1

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone