Event Programming Specialist

THE JOB In this role as an Event Support Specialist, part of the Event Programming Team in the Central Europe Region, you will support Ticketmaster clients in all their event management needs. This includes building events, making updates to events based on work requests from clients and supporting clients that self-program events using Ticketmaster’s product suite.
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Microflex and Microflex applications but is open to incorporate other ticketing platforms that will form part of the development of Ticketmaster’s product suite.
WHAT YOU WILL BE DOING EventsProgram events with accuracy and according to best practices and standard operating procedures defined.
Accurately build a variety of events for local and international promoters with accuracy and according to best practices and standard operating procedures. This might include, but will not be limited to setting up events for the following: Music, Festivals, Sports, Theatre and Musicals.
Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors.
Take on tour or project related responsibilities and potentially act as an overall coordinator for certain topics, to ensure all related tasks are executed according to the newest best practice process.
Verify and communicate event info to all stakeholders and claim responsibility for various support tasks related to events to aid colleagues from other departments.
Configure events to allow other satellite products to operate, like TM1 Access, TM1 Flex, TM1 Amplify, etc.
Bridge ISM requests to ISM Hub and quality review these as delivered.
Identify proactively and resolve any kind of client issues, that might arise and /or technical system errors that could potentially appear in the software backend. This will include solution driven first level support for manageable problems within your area of expertise or in coordination with the internal product/ IT department for more complex issues.
Show readiness and engagement to get training and get updates on best practices to act according to the new standards.
QualityQA event configurations as required to confirm these meet quality levels.
Follow a strict quality assurance process for your own event builds to guarantee the highest level of quality and a flawless set up for our clients and fans. Show readiness to get updates on the QA process to stick to the updated process.
Execute QA tasks for your own backend event build and/or assist teammates by verifying other events when needed by following the updated QA procedure.
Support your team in maintaining quality standards and train colleagues, if necessary, to avoid errors.
Support the line manager in ensuring the high-quality standard and develop continuously processes to ensure an excellent event delivery.
WorkTrack your daily tasks and workload through Salesforce to allow for a transparent workflow and communication within the team.
Proactively pick work cases and projects from incoming promoter requests. Additional tasks might be assigned to you by your line manager, senior specialists, or other team members from other departments.
Facilitate promoter requests to internal departments such as Marketing, Finance, Fulfillment, Customer Service and Client Support.
Support client empowerment by training them in self-service tools from our Tm1 product range. This might include hosting workshops on allocation management, ticket selling software or reporting set-ups. Previous training will be given, so that you can confidently pass on the knowledge.
For those clients with a Client Support Specialist (CSS) assigned, work closely with the CSS to understand how to better serve the client.
Actively work with Fan Experience teams to facilitate event configuration information as needed to answer any customer questions or claims.
Receive continuous training on new products and features and how they need to be operated.
From time to time, will be responsible for other duties and areas of responsibility as assigned by, but not limited to, other Senior Event Specialist and the line manager.
Taking on all reasonable tasks not limited to event programming.
Help to onboard new team members and guide them throughout the whole onboarding process as a mentor/buddy together with the line manager.
Actively support the international team in projects, best practices and solutions to current topics.
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.
Ability to communicate effectively with clients from the local market and markets within the region (no need to speak multiple languages – English is a plus)Able to successfully handle multiple priorities.
Rigorous following st