Manager, Business Analysis

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Analysis Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Settlement is seeking a highly motivated Manager, Business Analysis to support Mastercard’s global settlement ecosystem. This role goes beyond traditional risk management; it blends risk governance, operational controls, business continuity, liquidity strategy, settlement bank oversight, and project execution across Mastercard’s critical settlement infrastructure. This individual will help shape and maintain a resilient global settlement environment, ensuring operational stability, and continuous improvements across our banking partners, processes, and internal controls. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical and communication skills, and operates with a high degree of ownership, curiosity, and strategic foresight. Role In this position, you will: �
� Serve as the Settlement SME for processes, controls, governance, and settlement-risk related inquiries across Mastercard �
� Monitor global settlement bank partners, including completing annual risk assessments and required oversight activities �
� Establish and maintain policies and procedures supporting settlement, including the annual refresh of settlement procedures; ensuring alignment with evolving business needs �
� Review internal Settlement processes to identify control gaps, inefficiencies, or emerging risks; propose and lead improvements �
� Maintain and refresh business continuity plans for Settlement, including leading periodic contingency exercises with internal partners. �
� Lead and coordinate internal and external audit exercises across Settlement �
� Support the global liquidity roadmap by helping define and implement liquidity solutions with settlement bank partners �
� Manage assigned projects end-to-end ensuring milestones, stakeholder alignment, and delivery of expected outcomes. �
� Support the management of banking relationships, including periodic business reviews and other relationship activities. �
� Support account maintenance and invoicing activities in partnership with GBSC Bank Admin �
� Serve as the Settlement representative to the Fusion Center, ensuring incident escalation and cross-functional communication All About You The ideal candidate for this position should: �
� Have a bachelor’s degree in business administration, finance, or equivalent combination of education and work experience in risk management or a related role �
� Strong project management experience to drive corporate objectives �
� Strong presentation, communication, and stakeholder-management capabilities �
� Demonstrated critical thinking, problem-solving, and structured analysis skills �
� High integrity, strong ownership mindset, and attention to detail. �
� Ability to operate in an ambiguous, fast-changing environment and prioritize effectively. �
� Comfortable working with senior leadership and external banking partners. �
� Strong collaborator with a mindset of continuous improvement and operational excellence. �
� Demonstrated ability to become a process and controls expert, with a strong desire to understand end-to-end settlement flows, risk points, and operational dependencies. �
� Ability to serve as the go‑to resource for questions related to settlement procedures, controls, risk mitigation, and governance. �
� Prior work in a banking environment (e.g., back office, cash management, treasury solutions, or payment operations) is highly desirable. �
� Experience with audits, SOC compliance, or risk governance is a plus This role will require both domestic and international travel. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: �
� Abide by Mastercard’s security policies and practices; �
� Ensure the confidentiality and integrity of the information being accessed; �
� Report any suspected information security violation or breach, and �
� Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.