Customer Support Associate with Italian

3 tygodni temu

Krakow, Lesser Poland Voivodeship TP Pełny etat 45 zł - 47 zł/godz.
🔹Customer Support Associate with Italian🔹 In this role, you will independently provide customer support services through email, chat, and phone channels to high-profile clients specializing in internet-based searching and video-sharing platforms. Your objective will be to ensure effective handling of customer inquiries and maintain high service quality standards. Your tasks:
• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections. Our

requirements:
• Fluency in written and spoken Italian.
• Intermediate level of written and verbal English.
• The expected monthly engagement is around 130 hours, subject to mutual arrangements.
• Experience in the call center or customer service industry.
• Excellent communication skills.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus.

What we offer
• Civil contract.
• Salary range: 45-47 PLN gross/h.
• Hybrid collaboration from Kraków.
• Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.
• Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences. What more can you get?
• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
• healthcare or codes for other services such as shopping, travel, massage or food and
• many more).
• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills. Recruitment process:
• Initial phone interview – we want to get to know you better
• Language verification.
• Online interview with a recruitment representative and HM.
• You will receive feedback via a call within 2 working days after the interview. Join our team and apply today