ServiceNow Consultant

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę Start Date: ASAP / Within 1 Month / FlexibleWork Model: Hybrid (2 days per week)Contract Type: B2B We are looking for a professional to join a global team focused on consulting, technology services, and digital transformation. The role involves supporting organizations in their transformation journeys, driving efficiency, effectiveness, and competitiveness in Finance and related functions.Responsibilities Transform query-related processes across IT, HR, and Finance within BPO/GBS/SSC environments Recommend “To Be” Connect to Resolve models aligned with global best practices Define technology setup guidelines to support the transformed C2R model for specific service lines Prepare user stories and use cases to capture system adjustment requirements Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs Expectations Practical knowledge of ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT Strong understanding of Connect to Resolve / Query to Resolve processes Experience in analyzing business needs and managing ServiceNow requirements Ability to collaborate with IT, developers, and operations teams to deliver agreed outcomes in ServiceNow Understanding of various Service Delivery Models (GBS, SSC, BPO, hybrid, BOT) and general process knowledge (AP/AR/GL/MDM) What We Offer Medicover healthcare package Multisport card Access to an e-learning platform Group life insurance