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Salesforce Business Analyst

2 miesięcy temu

Gliwice, Polska HAYS Pełny etat
Salesforce Business Analyst
Gliwice
NR REF.: 1188473

Your new company 

For our Client, international company located in Gliwice, we are currently looking for Salesforce Business Analyst to join global IT team.

Your new role 

Salesforce Business Analyst will play a key role in documenting and understanding existing business processes, making improvements, deploying Salesforce based solutions and attending review sessions with the stakeholders. Salesforce expertise will include using and deploying Salesforce Clouds and associated functionality: Sales Cloud and Service Cloud.
Holding the role of Salesforce BA you will work closely with the Commercial Solutions Manager, Systems/ Business Analysts, Developers, Business Users and Customers. You will demonstrate experience researching, understanding, and applying knowledge of Salesforce Applications to business needs within a global organization. Also, you will act as Project Manager regarding execution of projects related to new Salesforce deployments for selected business units.

Your responsibilities will also include:
  • understanding, evaluating, analyzing and documenting business processes using Visio and lean principles
  • implementing best practices and functional expertise within the scope of the Commercial Applications to drive change in the organization through business process re-design
  • analyzing business and technical requirements and modelling/ mapping business processes
  • understanding, validating, and documenting business needs, identifying gaps between business needs and standard Salesforce functionality
  • documenting Software application requirements using the Agile Framework of user stories with acceptance criteria in agile tools such as Service Now
  • story grooming, estimation, prioritization and sprint planning with the commercial team
  • creating project schedules, assigning tasks and perform project oversight
  • executing test plans to assess the integrity and accuracy of business processes, setting up module functionality and modifications, enhancements/customizations, and patches
  • facilitating training sessions both in person or via conferencing technology to new/existing Salesforce users


What you39ll need to succeed 

  • university degree preferably in IT or related field
  • around 2 years of experience as business analyst
  • over 1 year of experience with Salesforce technology as Salesforce Key User or Administrator
  • strong planning skills that include: project coordination, project management, planning and scheduling, time management and the ability to work with deadlines
  • holding Salesforce Certification would be your strong advantage
  • knowledge and/ or experience working in an Agile Project Management environment would be a plus 


What you39ll get in return 

Our Client offers: interesting work in global structures, participation in Oracle implementation from very early stage, flexible working conditions (perm contract or B2B), flexible hybrid work, additional benefits for perm contracts such as: private medical care, sport card, group insurance etc.


What you need to do now 

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.



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