Senior Specialist, Enterprise Support

2 miesięcy temu

Krakow, Polska Qualtrics Pełny etat

At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.

 

Senior Specialist, Enterprise Support (French)

 

Why We Have This Role 

At Qualtrics, we are on the cutting edge of Experience Management; helping our clients to provide the best experiences for their customers and employees. The Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top-tier customers' most complex problems. While in Enterprise Support you will experience close collaboration with Technical Account Managers and Support and Engineering teams on a day-to-day basis.

 

How Youâll Find Success 

  • Youâll know you are a top performer when you consistently receive top satisfaction scores from our wide variety of Enterprise clients­. Youâll become an authority/expert in the Qualtrics product, which will ensure you can effectively help our top-tier customers customers with a mix of instructing and troubleshooting. 
  • You will thrive in a fast-paced environment, handling customer interactions via phone, email, and chat with exceptional attention to detail. 
  • You have strong organisational skills, can juggle multiple priorities, and are a great communicator who empathizes with customers. You are inventive in the face of challenges, you use your expertise to consult and advise on best practices and refuse to give up until our customers succeed.
  • You will collaborate closely with cross-functional teams, Technical Account Managers, and Support Engineering teams around the globe, building strong internal and external relationships. 

 

How Youâll Grow

  • Client relationship management, stakeholder management and product knowledge mastery are key to your success and future in this role. 
  • The role will also present an opportunity to mentor junior colleagues in terms of their professional growth. 
  • The experience you gain as a member of the Enterprise Support will serve as the foundation for your future success in a wide array of roles such as but not excluded to Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager or Solution Specialist. 

 

Things Youâll Do

  • Handling customer inquiries in a responsible and customer-focused manner, including the management of escalations for high-level customers;
  • Assisting clients and internal stakeholders with the setup of any Qualtrics product;
  • Facilitating the use of SFTP servers, SSO providers, Qualtrics SDKs and APIs;
  • Analysing error logs to identify root causes in Splunk logs;
  • Utilising your knowledge of HTML and CSS to enhance customer projects;
  • Working internally with the development team to resolve technical issues in our product which are affecting customer implementations;
  • Performing technical reviews (Success Checks) of existing customer projects, analysing configurations for potential technical risks and investigating for possible improvement;
  • Improving global and cross-departmental processes that refine customer experience.

 

What Weâre Looking For On Your Resume 

Minimum Requirements

  • Minimum of a Bachelorâs degree in a technical field OR experience working in a technical role
  • Fluency in French as well as English. 
  • Between 1 and 3.5 years of experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities)
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Comfort in working both autonomously and collaboratively
  • Ability to articulate technical concepts to a non-technical audience
  • Detail-oriented with an ability to prioritise and meet deadlines
  • An ability to grasp clientsâ needs and recommend value-added solutions
  • Excellent verbal and written communication skills
  • Strong problem-solving skills

Preferred Requirements

  • Coding skills or experience (MATLAB, R, Python, VB, Java, CSS, HTML, etc.)
  • Project management coursework or certification
  • Language proficiency in a second European language (in addition to English fluency)

 

What You Should Know About This Team

  • Youâll know you are a top performer when you consistently receive top satisfaction scores from our clients.
  • Youâll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.

 

Our Teamâs Favourite Perks and Benefits

  • On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus, etc.), we are offering an exciting âExperience Bonusâ after a year of service. The purpose is to fund a dream youâve always dreamt of it could be from attending a sporting event or concert visiting somewhere exotic or staying at a 5-star hotel
  • A comprehensive package consisting of a base, bonus.

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   âââââââApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role thatâs the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

 

  • Enterprise Risk Governance Analyst

    4 tygodni temu

    KRAKOW, Polska TE Connectivity Pełny etat

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview The Enterprise Risk Governance Analyst is responsible for maintaining and facilitating the governance of TE’s enterprise risk management programs and processes. As a member of TE’s...

  • Product Support Specialist

    1 miesiąc temu

    Krakow, Polska Cornerstone onDemand Pełny etat

    The Product Support Specialist is a member of a strong support team delivering world-class support for Cornerstone’s global customer base. They must be genuinely excited to help our customers resolve issues and will use their extensive problem-solving skills to make sure they deliver an outstanding customer experience. Support Specialists are strong...

  • IT Support Specialist

    1 tydzień temu

    Krakow, Polska Motife Sp. z o.o. Pełny etat

    about-project : We support recruitment activities for a US-based FinTech company. Our client is an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service, and deep...

  • Tracking & Analytics Senior Specialist

    2 miesięcy temu

    Krakow, Polska ALK-Abelló Poland SP. Z.O.O Pełny etat

    With 100 years of history, ALK is on an ambitious journey to become the preferred allergy company globally. Since 2018, we have been investing heavily in digital consumer-facing activities, and in 2022, we began focusing on expanding prescribers (doctors) base digitally. Our newly established Digital Customer Engagement & Digital Excellence department takes...

  • Enterprise Services Manager

    3 miesięcy temu

    Krakow, Polska Qualtrics Pełny etat

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • Application Support

    4 tygodni temu

    Krakow, Polska Mindbox S.A. Pełny etat

    technologies-expected : Oracle HTML JavaScript Java Spring J2EE MVC DB2 PostgreSQL responsibilities : Collaborate with cross-functional teams to provide support on WPB Trading system in DevOps methodology Assisting with systems integrations Managing tickets with system query and ensuring and providing the resolutions Identifying and resolving technical...

  • Enterprise Technology Risk Analyst, Officer, Hybrid

    3 miesięcy temu

    Krakow, Polska State Street Pełny etat

    Officer – Krakow, PolandEnterprise Technology Risk AnalystEnterprise Technology Risk Management (ETRM) It is an exciting time to join State Street Corporation (SSC) as a member of the Risk organization. State Street is the industry leader in investment management, research & trading and servicing.The Enterprise Risk Management team at State Street is...

  • Senior C# NET Support Engineer

    1 miesiąc temu

    Krakow, Polska LTIMindtree Pełny etat

    We are looking for  Senior C#, .NET Support Engineer to join our team in Cracow, Poland This is work from office role. As a Senior C#, .NET Support Enginee r, you will work directly with developer customers who range from small software developers to Fortune 100 corporations. You will be solving the most challenging Azure App Services problems. You...

  • SaaS Governance Specialist

    1 miesiąc temu

    Krakow, Polska Mindbox S.A. Pełny etat

    technologies-expected : Microsoft Azure AWS Google Cloud Platform about-project : If you’re looking for a career that will help you stand out and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, we offer opportunities, support and rewards that will take you further. You will...

  • Communication Specialist

    3 tygodni temu

    Krakow, Polska Stefanini Pełny etat

    Job Responsibilities: As the Communication Specialist will be supporting the communication processes for multiple teams simultaneously, providing support in areas such as newsletters, documentation and collaborative channels as well as ensuring the accuracy and accessibility of information dissemination to internal teams. Communications and News :...

  • Enterprise Technology Risk Analyst, Assistant Vice President, Hybrid

    3 miesięcy temu

    Krakow, Polska State Street Pełny etat

    Assistant Vice President – Krakow, PolandEnterprise Technology Risk AnalystEnterprise Technology Risk Management (ETRM)It is an exciting time to join State Street Corporation (SSC) as a member of the Risk organization. State Street is the industry leader in investment management, research & trading and servicing.The Enterprise Risk Management (ERM) team...

  • Performance & Analytics Specialist, Officer

    2 miesięcy temu

    Krakow, Polska State Street Pełny etat

    Job Title, GradeSenior Performance & Analytics Specialist, OfficerPosition Description State Street Performance & Analytics team seeks qualified individual with experience and industry knowledge to work with P&A Project Team. The individual in this role will work as a part of Performance Analytics team who perform and/or oversee production of performance...

  • Production Support Specialist

    1 miesiąc temu

    Krakow, Polska Mindbox S.A. Pełny etat

    technologies-expected : Oracle SQL Bash Python Java about-project : We are looking for skilled individuals for the Production Support Team (Payments IT department). Team is responsible for technical operations of Global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services. responsibilities : Providing full scope of the day...

  • Senior Cyber Security Support Engineer

    1 miesiąc temu

    Krakow, Polska LTIMindtree Pełny etat

    LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help...

  • Senior Data Engineer

    1 miesiąc temu

    Krakow, Polska GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    technologies-expected : SQL Python ETL ELT BigQuery Informatica PowerCenter about-project : Working with a modern analytics stack, including Google Cloud, BigQuery, Informatica, and Python, the Senior Data Engineer will be building data pipelines, transforming, structuring, and operationalizing data to support BI, Analytics, and Data Science...

  • Senior Investment Compliance Specialist, Officer

    2 tygodni temu

    Krakow, Polska State Street Pełny etat

    Who we are looking forSenior Investment Compliance Specialist will assume a role of a subject matter expert across the organization, providing assistance in the research, resolution and timely execution of projects related to Charles River compliance system and other duties outlined below.Senior Specialist is expected to take ownership of assigned...

  • Model Risk Reporting Specialist

    4 dni temu

    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Jira Confluence about-project : Model Risk Management (MRM) at HSBC is structured as a global function, headed up by the Chief Model Risk Officer (CMRO). The MRM function reports directly to the Group Chief Risk and Compliance Officer (GCRCO) ensuring its independence from the model developing and owning areas of the firm. MRM are...

  • Lead Support Technical

    1 miesiąc temu

    Krakow, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    responsibilities : Assist in managing support projects, ensuring timely and resource-efficient delivery. Support the resolution of customer issues, escalating complex cases as needed. Contribute to strategic initiatives aimed at enhancing team capabilities and personal development. Maintain a focus on customer satisfaction through high-quality support...

  • IT Support Specialist

    8 godzin temu

    Krakow, Polska Grafton Recruitment Pełny etat

    technologies-expected : Windows iOS Android Active Directory about-project : Supporting : Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization,...

  • Senior Java Developer

    2 tygodni temu

    Krakow, Polska Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...