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Customer Service Specialist DtC

3 miesięcy temu

Warszawa, Polska Fyte Pełny etat
Dla jednego z naszych klientów, z branży medycznej, poszukujemy osoby na stanowisko: Customer Service Specialist DtC
Lokalizacja: Warszawa
Praca hybrydowa


Zakres obowiązków:

  • Odbieranie przychodzących połączeń telefonicznych od klientów i pacjentów oraz realizacja zadań takich jak: przetwarzanie zamówień sprzedaży, wystawianie autoryzacji zwrotów, odpowiadanie na pytania dotyczące produktów i/lub usług, badanie zamówień i podejmowanie działań w celu rozwiązania problemów
  • Przygotowywanie raportów sprzedaży na podstawie danych z systemu ERP, innych systemów wewnętrznych oraz dostarczonych przez klientów
  • Zarządzanie reklamacjami i rozwiązywanie problemów związanych z opóźnieniami w realizacji zamówień
  • Wprowadzanie zamówień zgodnie z wytycznymi aktualnych systemów programów sprzedaży i nadzorowanie ich prawidłowej realizacji (w tym realizacji zamówień na dostawę wyrobów medycznych do Narodowego Funduszu Zdrowia)
  • Terminowe przetwarzanie przychodzących zamówień
  • Kontakt telefoniczny z pacjentami: edukacja i doradztwo w zakresie oferowanych produktów, obsługa zapytań pacjentów dotyczących produktów i usług, udzielanie informacji o refundacji produktów i sposobach jej uzyskania
  • Ścisła współpraca z zespołem ds. refundacji, zespołem sklepów medycznych oraz przedstawicielami handlowymi w celu zapewnienia doskonałej obsługi klienta
  • Badanie i rozwiązywanie skarg klientów dotyczących jakości produktów oraz wprowadzanie informacji o skargach do wspólnej bazy danych
  • Analizowanie błędów w celu podjęcia działań korygujących
  • Współpraca w codziennych zadaniach z magazynem (w języku angielskim), zespołem ds. refundacji oraz zespołem sklepów medycznych
  • Koordynacja przepływu dokumentów

Wymagania:

  • Doświadczenie w pracy na podobnym stanowisku
  • Znajomość systemu ERP i umiejętność tworzenia raportów
  • Umiejętność efektywnej komunikacji i rozwiązywania problemów
  • Znajomość języka angielskiego w stopniu umożliwiającym codzienną współpracę z magazynem