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Workday AMSÂ Service Manager- German

2 miesięcy temu

Gdansk, Polska Kainos Pełny etat
When you join Kainos, you get to think beyond limitations to make an immediate and positive impact â like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

Youâll be part of a people-first culture that is growing around the world. Weâre a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and youâll leave a legacy that you can feel proud of.  Join us and discover how our people write our story.

The AMS Service Manager will be required to manage the transition of Workday implementations from the delivery environment into Application Managed Services. They will manage the delivery of support services in line with the agreed service level agreements to a portfolio of Workday clients and delivery of small to medium change controls, enhancement requests and additional proactive services 

The AMS Service Manager will also be responsible for managing the delivery of services to attain a high degree of client satisfaction by ensuring client requirements are fully achieved; seeking to improve the service to the benefit of both Kainos and the client; assisting the senior management team with business growth within existing accounts as well as supporting Pre-Sales activity for potential new clients. 

 

Required Experience: 

  • Performing all aspects of Service Management including incident prioritisation, resourcing, milestone tracking, commercial management and client satisfaction. 

  • Experience of working in a commercial support environment with a good understanding of Service Management. 

  • Demonstrable awareness of business and operational environments into which solutions have been delivered. 

  • Fluent in English and German

  • Experience of at least one significant business application environment. 

  • Extensive experience of working closely with a client and demonstrable evidence of building sound client relationships and enhancing business opportunities. 

  • Experience of managing service delivery including reporting to clients and management and leading service review meetings with clients. 

  • Identifies and takes appropriate action on opportunities to win business, including negotiating and closing at a senior client level. 

  • Complies, and ensures team members comply, with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times. 

  • Experience of helping create, and work to, project plans together with handling change controls. 

  • Sound commercial awareness and understanding of project and support service dynamics. 

  • Experience of adhering to project management disciplines and quality standards. 

  • Ability to work to tight deadlines and to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials. 

  • Willingness to travel to client sites as required. 

 

Desirable Experience: 

  • Experience of managing and motivating team members and leading by example. 

  • Experience of negotiating support contracts and service level agreements with clients, and third parties. 

  • Experience of managing a distributed team on a daily basis, ensuring effective deployment of skills and resource, ensuring SLA metrics are met. 

  • Experience in managing and supporting blended teams of colleagues, clients and partner resources to share knowledge and develop an integrated delivery ethic.  

  • Experience of appraising and mentoring staff. 

  • Experience of project managing minor development and services work. 

  • Experience in managing Incident escalations 

  • Domain experience within HRIS / HCM or Financial solutions to provide functional insight and thought leadership. 

 

Skills: 

  • Constructive, professional, credible and can communicate effectively with clients and colleagues. 

  • A good team player capable of delivering results in less than perfect circumstances. 

  • Strong interpersonal and negotiating skills. 

  • Excellent at managing personal time and priorities. 

  • Mature, non-confrontational style. 

  • Quality focused. 

  • Articulate, enthusiastic, responsible, logical and thorough.â¯Â 

  • A positive "can do" attitude towards the technical and non-technical challenges facing Kainos and clients.â¯Â 

 

So what are you waiting for? Letâs write the next incredible chapter of our story together. 

Embracing our differencesâ¯â¯

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.â¯â¯Â We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.â¯â¯Â We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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