Customer Service Specialist with Finnish

2 tygodni temu

Gdansk, Polska Arla Foods Pełny etat

Great news We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don’t have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome you.

 

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.

 

As a Customer Service Specialist you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 800 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far and you will work with people across borders, cultures and languages.

 

With over 15 years of existence in Gdansk, we both offer you a lot of knowledge and challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

 

About the job

Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of the team to ensure high quality customer service. You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with good communication and analytical skills, you could be just right for this role

 

Depending on your profile, you will be doing some of this:

  • Working with order handling
  • Registering, tracking and resolving disputes and queries from customers over the phone and in writing
  • Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
  • Reporting to relevant Business units
  • Working with customer master data
  • Participating in improvement initiatives and projects
  • Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
  • Maintaining effective and efficient communication with internal and external customers
  • Taking part in documentation review based on established guidelines and standards
  • Some ‘on call’ out of office hours may be required and will be agreed.

 

Who are you?

To be successful in this role you are characterized by:

  • An entrepreneurial mindset that is attracted to join a brand new team
  • Strong communication and service skills
  • Fluency in English and Finnish (required)
  • Thriving in a support center with high activity
  • High commitment to deliver and work to improve existing service
  • A customer-centric & solution-oriented approach 
  • 1-3 years of relevant professional experience (nice to have)
  • Knowledge and understanding of Arla systems like SAP and CSM (nice to have)

 

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

  • International operating environment  
  • Medical care & life insurance 
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
  • Scandinavian working style & no dress code 
  • Trainings with experts & professional induction & development programs
  • Financial support of your education  
  • Relocation package 
  • Referral program for employees 
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. ) 
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
  • Flexible working time and home office work possibility depending on business needs
  • Additional holiday depending on length of employment (up to 4 days) 

 

… while in the office you can also use some of below:  

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
  • Spacious canteen, delicious coffee and tea available on every floor in special designed spots 
  • Chill-out rooms with X-box, pool table, board games, football table and swing 

 

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

 

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

 

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

 

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

 

BEWARE RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

  • Customer Service Specialist with Finnish

    2 miesięcy temu

    Gdansk, Polska Arla Foods Pełny etat

    Great news! We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don’t have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome...

  • Customer Service Specialist with German

    1 miesiąc temu

    Gdansk, Polska Arla Foods Pełny etat

    Join our German-speaking Team today! Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will also work closely with the rest of the team to ensure high quality customer service.   How you will make an...

  • Customer Service, Danish Speaker

    2 miesięcy temu

    Gdansk, Polska Arla Foods Pełny etat

    Great news! We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don’t have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome...

  • Customer Service, Danish Speaker

    1 tydzień temu

    Gdansk, Polska Arla Foods Pełny etat

    Great news! We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don’t have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome...

  • Account Management Specialist

    2 miesięcy temu

    Gdansk, Polska Arrow Electronics, Inc. Pełny etat

    Position: Account Management Specialist Job Description: The role will be part of Arrow Education Services Division - EMEA Education Sales Team that consists of 15 specialists including Account Management/ Sales and Sales Support / Internal Sales positions. The team and manager are based in Gdansk and are looking for new individual to join them. The...

  • People Services Specialist with German

    4 tygodni temu

    Gdansk, Polska HAYS Pełny etat

    People Services Specialist with GermanGdanskNR REF.: 1188048Your new company Our Client is a global technology company that has been transforming the way people work for more than 80 years. They empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.Your new role People...

  • Junior Customer Operations Representative

    3 dni temu

    Gdansk, Polska Arla Foods Pełny etat

    Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of the team to ensure high quality customer service.   How you will make an impact?   You will take responsibility to...

  • Hr Services Specialist With German And English

    1 miesiąc temu

    Gdansk, Polska KUBO Pełny etat

    If you are fluent in Polish, English, and German and want to develop your career in the HR field, check out our offer : ) We are currently seeking a highly qualified Senior HR Services Specialist to join our HR services team in the aviation industry. This role involves supporting employees from Germany and Sweden by providing first-level HR services and...

  • Endpoint Management Specialist

    3 miesięcy temu

    Gdansk, Polska Arla Foods Pełny etat

      Looking for a role where your IT skills really make a difference? Join us at Arla as an Endpoint Management Specialist, part of our End User Computing Team. You'll be essential in keeping our tech running smoothly, ensuring that everyone's devices are performing at their best. It's a chance to be a key player in a team that's all about making work...

  • Depositary Operations Specialist, Senior Associate

    3 tygodni temu

    Gdansk, Polska State Street Pełny etat

    Who we are looking forUnder supervision of Depositary Manager, the Operations Specialist will engage in various projects, special analysis and initiatives relating to technical aspects of the business.Act as a process SME and provide technical support to Depositary Manager and the respective team to ensure all deliverables are produced and dispatched on time...

  • Application Management Specialist

    3 miesięcy temu

    Gdansk, Polska Arla Foods Pełny etat

      Join the Arla End User Computing Team as an Application Management Specialist and become the backbone of our software deployment. If you have a talent for packaging applications and a passion for technology, we want you! Dive into a role where your technical skills will have a direct impact on our daily operations. Be part of a team that values...

  • CRM Solution Engineer

    1 miesiąc temu

    Gdansk, Polska HEMPEL PAINTS (POLAND) Sp. z o.o. Pełny etat

    technologies-expected : MS D365CE about-project : We are looking for passionate CRM Solution Engineer who would join our Digital Products & Service Delivery Team. It consists of 10 team members split across 5 locations. The team is characterized by a high customer service mindset and a strong team spirit. We take pride in our platforms and do our best to...

  • Depositary Operations Specialist, Senior Associate

    5 godzin temu

    Gdansk, Polska State Street Pełny etat

    Who we are looking forUnder supervision of Depositary Manager, the Operations Specialist will engage in various projects, special analysis and initiatives relating to technical aspects of the business.Act as a process SME and provide technical support to Depositary Manager and the respective team to ensure all deliverables are produced and dispatched on time...

  • Workday AMSÂ Service Manager- German

    3 tygodni temu

    Gdansk, Polska Kainos Pełny etat

    When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse...

  • Senior Payroll and HR Operations Specialist, Senior Associate

    3 dni temu

    Gdansk, Polska State Street Pełny etat

    Senior HR and Payroll EMEA Specialist with Italian, Senior Associate Grow your career at State StreetFrom technology and product innovation to corporate responsibility and community development, we’re making our mark on the financial services industry. We’re a global company with diverse people and experiences, and a network of over 35,000 employees...

  • KYC Specialist, Associate 1

    1 miesiąc temu

    Gdansk, Polska State Street Pełny etat

    Who we are looking for Are you a interested in developing career in KYC Operations team? We’re not looking for any particular degree subjects. But we do want you to be the best of the best - a driven individual keen to put your career into action. Whether you’re a graduate or postgraduate you’ll find opportunities to suit within State Street Why this...

  • Senior php laravel developer

    3 tygodni temu

    Gdansk, Polska TeamQuest Sp. Z O.o. Pełny etat

    Our client, a dynamically growing company with over twenty years of market experience, specializes in the sale of a wide range of office and school supplies. Its product range includes essentials for every office and school, such as paper, writing instruments, office accessories, computer accessories, furniture, as well as hygiene and food products. Located...

  • KYC Specialist, Associate 1

    5 godzin temu

    Gdansk, Polska State Street Pełny etat

    Who we are looking forAre you a interested in developing career in KYC Operations team? We’re not looking for any particular degree subjects. But we do want you to be the best of the best - a driven individual keen to put your career into action. Whether you’re a graduate or postgraduate you’ll find opportunities to suit within State StreetWhy...

  • Account Manager

    2 miesięcy temu

    Gdansk, Polska Arrow Electronics, Inc. Pełny etat

    Position: Account Manager Job Description: Converge, a part of Arrow Electronics, is a full-service global supply chain partner. We are a team of creative, experienced problem-solvers who using connected distribution and our expertise is able to deliver all necessary resources and data intelligence to our business partners all over the world. We are the...

  • Data & Test Environment Specialist

    7 dni temu

    Gdansk, Polska emagine sp. z o.o. Pełny etat

    technologies-expected : SQL Oracle Hadoop Apache Hive about-project : We are seeking a Senior Data & Test Environment Specialist to develop customized datasets for functional and edge case validation, leveraging synthetic data generation or data masking techniques. The role involves collaborating with the QA team to ensure the availability of quality test...