Operation Quality Specialist

1 miesiąc temu


Warszawa, Polska Nordea Bank Pełny etat

Job ID: 22158 
 

Would you like to develop your skills and knowledge within the IT Change area? We are now looking for a Operational Quality Specialist to be a part of securing operational stability.

 

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Change Execution team. We add value by supporting operational stability through facilitation that changes to production are compliant. As the Senior Operation Quality Specialist, you’ll play a valuable role in supporting end users, being part of troubleshooting and the daily BAU work, looking into simplification and automation and by spotting improvement possibilities.

What you’ll be doing:

  • Controlling right level of quality for IT changes
  • Basic automation
  • Facilitating decision boards
  • Post implementation reviews end user support and communication
  • Compliance controls
  • Improvement tasks

You’ll join a well functioning and engaged team. The role is based in Poland (Gdynia or Warsaw).

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Are not afraid of stepping outside of your comfort zone
  • Are happy to solve both BAU tasks and other sort of process related tasks
  • Have knowledge - or as a minimum flair and interest for basic automation

Your experience and background: 

  • You should be an experienced user or at a minimum have knowledge to:
  • Helix and the change module
  • The reporting module in Helix
  • Jira as we have our backlog in here
  • All the Office applications (preferable advanced Excel user)

 

If this sounds like you, get in touch

Next steps

Submit your application no later than 15/04/2024. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.



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