CS & L Associate Manager Nordics

1 miesiąc temu

Warszawa, Polska Morgan Philips Executive Search Pełny etat
For our client, an international FMCG (food) company, we are looking for an experienced person to take the position of:
 
Customer Service & Logistics Associate Manager - Nordics
 
Duties:
  • Integrated Business Planning: Acting as the 'gatekeeper' of the monthly S&OP process within the local market, fostering a true 50/50 (center cut) forecasting culture.  Ensure execution of S&OP process (including both Demand Exchange Meetings, Market Planning Alignment) that support the Category Business Unit and Markets in their related S&OP processes.
  • Customer Relationship Management: Foster strong relationships with clients, addressing inquiries, concerns, and ensuring overall satisfaction.
  • Order Fulfillment: Oversee accurate and timely order processing, coordinating with various departments to meet delivery commitments.
  • Inventory Management: Strategically manage stock levels, optimizing inventory turnover while preventing overstock or stockouts.
  • Logistics Coordination: Efficiently plan and coordinate transportation, distribution, and warehousing activities to enhance supply chain effectiveness.
  • S&OP Integration: Collaborate with sales and operations teams to align customer demands with production capabilities, enhancing overall efficiency.
  • Continuous Improvement: Identify and implement process improvements in customer service and logistics to drive operational excellence.
  • Performance Metrics Monitoring: Establish and monitor key performance indicators (KPIs) to assess and improve the effectiveness of customer service and logistics operations.
  • Inclusive Leadership: Foster an inclusive and diverse team culture, promoting a sense of belonging and equal opportunities for all members.
  • Skill Development: Provide ongoing training and development opportunities, recognizing individual strengths, and cultivating a collaborative environment that encourages the diverse talents within the team to thrive.
Requirements: 
  • Minimum 3-5 years of experience on the similar position in logistics and supply chain in an international FMCG company
  • Experience in Food Industry and / or Sales would be an advantage
  • Very strong skills in driving results, winning with customers and cross-functional collaboration
  • High level of knowledge of SAP, Excel, PowerPoint
  • People Leadership experience
  • Fluent English

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