Product Support Specialist

4 tygodni temu


Kraków, Polska Cornerstone OnDemand Pełny etat
Cornerstone OnDemand is seeking an English-speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

Working hours: 8 hours, flexible between 7 am and 9 pm, based on business needs.

In this role you will...
  • Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
  • Resolve Customers' issues where possible otherwise provide the relevant information & analysis for further Support levels
  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
  • Collaborate with other technical teams on case resolution

You've got what it takes if you have...
  • Fluency in written and spoken English
  • Experience in Customer Support
  • Excellent written and verbal communication skills as well as active listening skills
  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
  • Analytical and technical skills
  • Effective time management skills

Nice to have:
  • Knowledge of SQL, SSO, Networking or API's
  • Experience in technical support


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