Customer Support Operations Manager

Znalezione w: beBee S PL - 2 tygodni temu

Wysokie Mazowieckie, Polska Cpl Pełny etat

One of the leading global diabetes companies is looking to hire CUSTOMER SUPPORT MANAGER to manage their Customer Support Operations.


Responsibilities

  • Managing customer service activities in accordance with KPI and performance metrics
  • Managing Customer Support Operations Division
  • Designing new solutions and improve the business process flows
  • Validating the Standard operating procedures for customer service
  • Responsible for continuous improvement for Order to Cash process in the region.

Job Requirements/Qualifications

  • Bachelor or Master degree in Business or Administration or Management (or similar)
  • Fluency in English, every other EU language is a plus
  • Experience in managing Customer support teams/operations in EMEA region
  • International cross-functional and customer facing work experience. 
  • Experienced Project and people manager
  • High level of self-organization and initiative, strong communication skills

Compensation

  • Base Salary Depending on your expectations and experience (Negotiable)
  • Generous Commission Structure
  • Other benefits

Location

  • It can be remote in Poland or Hybrid/onsite in Warsaw


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