Senior Technical Documentation Manager

4 tygodni temu

Krakow, Polska Splunk Pełny etat

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role summary

Join our dynamic team at Splunk as a Senior Manager of Technical Writing, where you'll lead and mentor a group of talented writers and editors dedicated to delivering high-quality content for our customers. Collaborate with cross-functional teams to ensure our documentation meets the needs of technically-minded users, empowering them to effectively apply Splunk software.

You will be a great addition to the Splunk Product Experience organization if you:

  • Lead and manage a team of technical writers, providing mentorship and support in crafting clear and accurate English-language documentation that enables customers to use and manage Splunk software effectively and efficiently.

  • Drive the development and maintenance of web-based documentation and UI content, continuously improving content based on customer feedback and industry best practices.

  • Collaborate closely with product managers, engineers, designers, and other stakeholders to define documentation requirements and priorities.

  • Foster a culture of collaboration and knowledge sharing within the technical writing team, promoting continuous learning and professional development.

  • Actively engage the team with research, other customer-facing roles, and with customers to understand their needs and address any challenges or concerns related to documentation.

What you’ll bring

  • 7+ years of experience in managing technical writing, with a focus on enterprise software products.

  • Proven track record of effectively managing teams and delivering high-quality documentation in a fast-paced environment.

  • Strong communication and leadership skills, with the ability to collaborate effectively with cross-functional teams.

  • Ability to manage time and priorities in a dynamic development environment at a fast-paced company.

  • Demonstrated ability to integrate user feedback and continuously improve documentation based on customer needs.

  • Degree in Computer Science or related field, or relevant professional experience.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

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