Customer Service with Slovakian

1 miesiąc temu


Poland Michael Page Poland Pełny etat

We are searching for an experienced Customer Service Specialist/Order Management Specialist with fluent English and Slovakian to liaise with more premium clients from the company's sector and order management aspects.The office is based in Wrocław, however, there is an also fully remote option.

Client Details

Global production company with its Business Center in Wrocław (over 100 years on the market).

Description

  • Actively managing customer relationships as the main point of contact for premium clients
  • Proactively dealing with customer transactions such as order management, order status inquiries, backorders, and delivery confirmations, promptly notifying customers of any issues and updating portals as needed.
  • Ensuring purchase orders align with company's terms and conditions, and coordinating with the business using Salesforce tools for customer relationship management
  • Preparing and reviewing reports, internal and external dashboards, and contributing to client meetings to analyse service processes and drive improvements in cycle time and On-Time-In-Full (OTIF) performance
  • Collaborating with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to uphold service quality and resolve claims
  • Participating in customer meetings to identify opportunities for enhancing customer satisfaction, communication, and operational efficiency

Profile

  • Fluent English and SLOVAKIAN (at least B2)
  • Work Permit in Poland
  • Experience in Customer Service, preferably Order Management or similar
  • Strong SAP skills (knowledge of Salesforce will be a plus)
  • Customer centric attitude

Job Offer

  • Annual bonus
  • Luxmed
  • Multisport
  • Life insurance
  • Language courses and training (after a trial period)
  • MyBenefit platform
  • Possible fully remote option (with a modern office in Wrocław)


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