Zobacz więcej Upadek

Senior Business Systems Analyst

1 miesiąc temu

Krakow, Polska Zendesk Pełny etat

By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.


Job Description
 

  

About Us

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Job Description

Are you someone who thrives in a multi-project, multifaceted environment? Do you love to work on high-profile projects? If so, you may be the right fit for this role. Zendesk is re-envisioning how we use our collaboration tools to provide an outstanding employee experience. We want to be visionaries with how employees are served and provide a showcase example that our industry peers can follow. To succeed in our initiative, you should be experienced with managing Google Workspace, successful at working with internal partners, and proficient in managing leading SaaS applications. You will collaborate with various internal partners, including but not limited to, Product Development, People & Places, Go To Market, and Internal Communications.

This role resides within the Enterprise-Wide Applications team and will have a variety of responsibilities, including assisting with strategic projects from start to finish, such as legacy application migrations, and enforcing governance within our collaboration applications. You will work with Enterprise-Wide Applications team members and leadership  to develop and maintain our long-term roadmap to ensure scalable, secure, and innovative solutions to facilitate Zendeskâs growth.  You should be comfortably familiar with Google Workspace Migrations, using GAM and other SaaS API frameworks.

What you get to do every day:

  • Configure, troubleshoot, monitor, and administer our catalog of Enterprise Wide SaaS applications. Everything from security and configuration audits to handling escalated support tickets to implementing new application features.

  • Lead the planning, execution, and deprecation of Google Workspace migrations and other applications as assigned across organizations in partnership with senior team members.

  • Collaborate within the team and across other teams teams to improve SaaS experiences for our users

  • Serve as a point of escalation for the IT Support team on SaaS-related issues and participate in incident management

  • Maintain documentation related to SaaS application policies, procedures, and features

What you bring to the role:

  • You have experience managing and  administering Google Workspace and other common SaaS applications such as Slack, Zoom and Lucid

  • You have a proven ability to create policies and guidelines to enforce SaaS best practices

  • You have a passion for learning new tools and technologies while working in a fast-paced environment

Basic Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field or equivalent work experience.

  • Proven experience as a Business Systems Analyst, System Admin,  IT Engineer, or similar role in IT project management.

  • Experience with and a high level knowledge of Google Workspace Enterprise administration

  • Strong knowledge of data migration best practices and strategies.

  • Excellent problem-solving and analytical skills.

  • Proficient understanding of business analysis principles and techniques.

  • Strong written and verbal communication skills with the ability to present complex information in a clear and concise manner.

  • Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities.

Preferred Qualifications:

  • Certifications related to Google Workspace.

  • Experience with Agile or Scrum methodologies.

  • Experience automating system and software configurations and deployments with Python, Javascript, and or GAM.

  • Knowledge of log management systems such as Splunk.

  • Experience with working directly with vendors on new features and roadmaps.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and impleâ ment. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversiâ ty, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered withâ out regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexâ ual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veterâ an status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendeskâs use of your personal information.

  

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Mamy inne aktualne oferty pracy związane z tym obszarem, które można znaleźć poniżej

  • Systems Business Analyst

    3 tygodni temu

    Krakow, Polska Brown Brothers Harriman Pełny etat

    Expected, Jira, MS Office ToolsOptional, SQLYour responsibilities, Facilitating communication between business users and technical teams, Gathering requirements of proposed changes or issues to be fixed and helping set scope definition, Conducting analysis of applications and systems, Writing JIRA Stories and Acceptance criteria, Writing and/or reviewing...

  • Senior HR Systems Analyst

    2 tygodni temu

    Krakow, Polska Qurate Retail Group Global Business Services Pełny etat

    responsibilities : Understand how to best use in-house technologies and providing fit gap analysis. Define, analyze, and implement user requirements, and evaluate how the system supports short- and long-term goals. Additional responsibilities include researching industry best practices, supporting data and regulatory governance standards, and training...

  • IT Business Analyst

    3 tygodni temu

    Krakow, Polska Sylvamo Global Business Services Center Pełny etat

    Expected, EDI, Majiq Elixir, OMPOperating system, WindowsAbout the project, The IT Business Analyst – Supply Chain Europe will maintain the Information Systems used to support Sylvamo's Supply Chain. You will work with IT and business personnel to understand and prioritize the Information Technology requirements, while deliver cost effective solutions that...

  • Senior Business Analyst

    2 tygodni temu

    Krakow, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity We are...

  • Senior Business Analyst

    1 tydzień temu

    Krakow, Polska ITDS Polska Sp. z o.o. Pełny etat

    technologies-expected : Microsoft Office Microsoft Excel about-project : As a Senior Business Analyst, you will be working for our client, a leading global financial institution, on a critical regulatory compliance project. The project aims to meet the requirements of the BCBS “Fundamental Review of the Trading Book” (FRTB) by enhancing data quality and...

  • IT Business Analyst

    3 tygodni temu

    Krakow, Polska Sylvamo Global Business Services Center Pełny etat

    Expected, EDI, VDA, TXT/CSV, X12, EDIFACT, IdocsOptional, SAP, Majiq Elixir, Azure DevOpsOperating system, WindowsAbout the project, The IT Business Analyst monitors and resolves issues with EDI integrations on our platforms., You will play a vital role in supporting the organization and aligning the information technology solutions with business objectives,...

  • Business Analyst @ PCMI

    3 tygodni temu

    Krakow, Polska PCMI sp.o. Pełny etat

    Who We ArePCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the...

  • RPA Business Analyst

    3 tygodni temu

    Krakow, Polska Amer Sports Global Business Services Pełny etat

    RPA Business Analyst Miejsce pracy: Kraków Technologies we use Expected RPAVBAOptional SAPOperating system WindowsAbout the project Amer Sports Global Business Services is seeking an RPA BUSINESS ANALYST who as a member of an RPA and Tools team will have the opportunity to coordinate of implementation of different automation projects and change requests,...

  • Senior Business Analyst

    1 tydzień temu

    Krakow, Polska HSBC Technology Poland Pełny etat

    Your career opportunity We are seeking Senior Technical Business Analyst to support our team within Integrity of Regulatory Reporting. Global Finance aspires to be the best finance function in the financial services industry, delivering powerful insights to our customers, within the bank and externally. We work as a seamless team to support HSBC’s...

  • IT Business Analyst – EDI

    1 miesiąc temu

    Krakow, Polska Sylvamo Global Business Services Center Pełny etat

    technologies-expected : EDI VDA TXT/CSV X12 EDIFACT Idocs technologies-optional : SAP Majiq Elixir Azure DevOps about-project : The IT Business Analyst monitors and resolves issues with EDI integrations on our platforms. You will play a vital role in supporting the organization and aligning the information technology solutions with business objectives,...

  • IT Business Analyst – EDI

    3 tygodni temu

    Krakow, Polska Sylvamo Global Business Services Center Pełny etat

    technologies-expected :EDIVDATXT/CSVX12EDIFACTIdocstechnologies-optional :SAPMajiq ElixirAzure DevOpsabout-project :The IT Business Analyst monitors and resolves issues with EDI integrations on our platforms.You will play a vital role in supporting the organization and aligning the information technology solutions with business objectives, using both your...

  • Business IT Analyst Financial Services

    2 tygodni temu

    Krakow, Polska Stonex Poland Pełny etat

    Permanent, full-time, hybrid (3 days per week in an office). Connecting clients to markets – and talent to opportunity. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on...

  • Business Analyst

    3 tygodni temu

    Krakow, Polska AMS Pełny etat

    Expected, SQL, Microsoft Power BI, Tableau, Azure DevOpsYour responsibilities, The Business Analyst - Technology Development will be working in the area of projects and change management of both new client Business Intelligence (BI) implementation, BI transformation projects and internal AMS transformation projects, , The role of the Business Analyst -...

  • ServiceNow Senior Business Analyst

    3 tygodni temu

    Krakow, Polska StoneX Financial LTD Sp. z o.o. Oddział w Polsce Pełny etat

    Expected, ServiceNowOperating system, WindowsAbout the project, ServiceNow Senior Business Analyst design, develop and own technical solutions on ServiceNow platform. You will work with key project stakeholders to capture business and user requirements. You will ensure the requirements are understood, developed, tested, and delivered to specification. The...

  • ETF Business Analyst

    3 tygodni temu

    Krakow, Polska Brown Brothers Harriman Pełny etat

    Expected, Jira, ConfluenceYour responsibilities, Management responsibility for the ETF Systems Business Analyst team – inclusive of review processes, feedback, and priority setting., Participate in and contribute to internal and/or external client workshops/meetings to gather, understand and document client's project goals, workflows, complex business...

  • Senior Business Analyst

    7 dni temu

    Krakow, Polska Sollers Consulting Pełny etat

    Senior Business Analyst Miejsce pracy: Kraków Technologies we use Operating system Windows About the project Continuous growth and agile way of collaboration defines our Business path. Everything we do - from requirements analysis, through testing to creating new solutions - is done with passion and high-quality assurance. With an open mind and business...

  • Business Analyst @

    3 tygodni temu

    Krakow, Polska Avenga Pełny etat

    We are looking for Business Analyst to the project of one of our biggest clients.You will be a part of the team in CyberSecurity, working Closely with Technology Lead, Cyber Security Team.Maturity,ability to track progress, react, investigateInterested in data extraction, transformation and visualization.Good communication skillsAttention to detailsGood...

  • Technical Business Analyst

    2 tygodni temu

    Krakow, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity We are...

  • Financial Systems Analyst

    2 tygodni temu

    Krakow, Polska Aon Pełny etat

    Financial Systems Analyst Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look...

  • Technical Business Analyst

    1 tydzień temu

    Krakow, Polska HSBC Technology Poland Pełny etat

    Your career opportunity We are seeking Technical Business Analyst to support our team within Integrity of Regulatory Reporting. Global Finance aspires to be the best finance function in the financial services industry, delivering powerful insights to our customers, within the bank and externally. We work as a seamless team to support HSBC’s businesses to...