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Customer Quality Engineer
3 miesięcy temu
This position is responsible for providing the Customer Quality Status towards the TE Organization and gaining a solid understanding of General Customer Specific Requirements related to Quality (refer to SWI_EMEA_006_1 CSR Management Workflow) as well as the Voice of the customer (Quality) within TE units/departments.
The following tasks are assigned to CQA / ABQ Supv:
1. Review complaint reports for accuracy and completeness and ensure required reports meet customer requirements.
2. Track quality complaints and quality costs, support quality complaint response owners with communication and update towards customers.
3. Support prevention of customer complaints via Lessons Learned sharing.
4. Knowledge QMP_EMEA_006 and follow SWI_EMEA_006_1 related to Customer Specific Requirements. To the CSR documents, provide input for the addendums based on the requirements from CSR Management team.
5. For CQA/ ABQ Supv dedicated to a specific customer, knowledge of Customer Specific Requirements status and storage location (CSR App).
6. Collaborate with other internal teams (e.g. Sales & Product Management, QA, PE etc.) to improve the solutions for quality concerns.
7. Address customer requests to the appropriate channels (Finance, Supply Chain, Technical Support, etc.). Support direct communication from channels to the customer. By default, sales will lead the communications.
8. Support quality/ manufacturing team internally (TE) and externally (Supplier) in written and verbal communications.
9. Support other TE regions (e.g. Americas, AP) in written and verbal communications.
10. Negotiate quality targets / quality improvement programs (e.g. quality open points lists, action plans etc.) with the customer and communicate towards organization.
11. Be moderator between TE & Customer in case of quality specific topics (e.g. escalations). Support the organization as per ATT_EMEA_019_1 Responsibility Matrix: Handling of Special Customer Status Conditions
12. Schedule and perform D6 Verification Audits for severe and recurring issues where required.
13. Schedule and perform Quality Focus Checks (QFC) where required.
14. Analyze of TE and Customer Quality Evaluation/Scorecards, and update Customer Scorecard Summary (EMEA) based on customer reporting frequency with the following information:
- Customer Score;
- for each measure with negative rating which leads to a negative score at the Scorecard, address the related topics to the responsible process owner (e.g. Manufacturing, Integrated Supply Chain, Customer Solutions, Product Management, Engineering etc.) for a root cause analysis and corrective actions definition.
- Submit the corresponding action plan towards the customer and track the corrective actions when requested.
- Share production plant specific parts of the action plan with the Manufacturing Quality Manager.
- Share the corresponding action plan per customer to TE organization via OPL in BOS, ensuring latest status available and up to date.
- Maintain and upload external customer scorecards on BOS (reference to chapter 5.1.5).
Note: some tasks are applicable to Global Customers, and exceptional agreements.
What your background should look like:- Degree in Engineering or Similar
- Fluent English
- Availability to Travel
- Previous experience in Quality or Customer Care
