MS Teams Specialist

2 tygodni temu

Opolska Kraków, Polska HCLTech Pełny etat

MS Teams expert who can conduct "as Is" studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment

Implementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015/2019, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical

A Microsoft Teams expert who can design, deploy, migrate & operate the MS Teams environment including support to other towers of voice enabled collaboration technologies.

PRIMARY RESPONSIBILITIES:

  • 3 to 5 years' of experience on Skype, Microsoft Teams with Enterprise Voice
  • Experience on AudioCodes/Sonus Gateways/Downstream SBCs
  • Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
  • Experience and Knowledge on MS Teams Direct routing for Enterprise Voice
  • Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
  • Experience in Skype/Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues)
  • Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
  • Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
  • SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods
  • Knowledge on Call quality Dashboard Reporting and Management
  • Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
  • Good knowledge on Active Directory & Domain Services, Certificate Authority
  • Knowledge on deploying Remote Sites with Enterprise Voice
  • Knowledge on Windows, PowerShell & Powershell Scripting
  • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
  • Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
  • Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution".

REQUIREMENTS:

  • Bachelor's degree in related field or equivalent experience.
  • Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
  • Familiarity with signal flow/ call flow and streams
  • Solid administration and analytical skills focused on Office 365 and MS Teams
  • Knowledge of Teams Admin Portal functions and reporting, including telemetry data export and import to Power BI
  • Excellent troubleshooting skills to resolve Level 2 Incidents with probable solutions
  • Understanding of Interoperability of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
  • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
  • Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)

PROFESSIONAL SKILL REQUIREMENT

1. Ability to work in large teams and manage project milestones

2. Excellent communications & presentation skills

3. Ability to develop requirements based on client inputs

4. Performance/Status reporting to project leads and leadership

5. Problem solving and conflict management

6. Ability to work effectively in a remote, virtual, global environment.

  • MS Teams Specialist

    2 miesięcy temu

    Kraków, małopolskie, Polska HCLTech Pełny etat

    MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environmentImplementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015/2019, Enterprise Voice, Conferencing solution & ability to interact with...

  • MS Teams Specialist

    4 tygodni temu

    Kraków, małopolskie, Polska HCLTech Pełny etat

    MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environmentImplementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015/2019, Enterprise Voice, Conferencing solution & ability to interact with...

  • MS Dynamics 365 CRM QA Specialist

    4 tygodni temu

    Kraków, Polska L.M. Group Poland Pełny etat

    MS Dynamics 365 CRM QA Specialist We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary...

  • MS Dynamics 365 CRM QA Specialist

    1 miesiąc temu

    Kraków, Polska L.M. Group Poland Pełny etat

    MS Dynamics 365 CRM QA Specialist We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary...

  • MS Dynamics 365 CRM QA Specialist

    1 miesiąc temu

    Kraków, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for MS Dynamics 365 CRM QA Specialist for one of our globally-reaching...

  • MS Dynamics 365 CRM QA Specialist

    4 tygodni temu

    Kraków, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for MS Dynamics 365 CRM QA Specialist for one of our globally-reaching...

  • Deployment Management Specialist

    2 tygodni temu

    Kraków, Lesser Poland Intersnack Pełny etat

    We are looking for a Deployment Management Specialist to join our expanding IT team:Your role will involve overseeing the deployment of ERP solutions, coordinating between development and business stakeholders, and ensuring a seamless process.What we offer:This role provides the chance to lead innovative projects, work with global teams, and have a...

  • Deployment Management Specialist

    2 tygodni temu

    Kraków, Lesser Poland Intersnack IT KG Pełny etat

    We want you to grow with us:We are expanding our dynamic IT team and looking for a Deployment Management Specialist to join us. Your role will be crucial in overseeing the seamless deployment of our ERP solutions, ensuring efficient coordination between development teams, and engaging with both technical and business stakeholders. What we can offer: This...

  • Analytical Specialist

    2 tygodni temu

    Kraków, Lesser Poland Selvita Group Pełny etat

    (Senior) Analytical Specialist (DMPK Bioanalysis) Client Scientific Selvita is a global integrated drug discovery partner for the pharmaceutical and biotechnology industries with laboratories in Poland (Krakow & Poznan) and Zagreb, Croatia, and offices in Cambridge, UK, Greater Boston Area & San Francisco Bay Area in the US. The company offers drug discovery...

  • Sales Specialist

    2 tygodni temu

    Kraków, Lesser Poland ERS - Career Buddies Pełny etat

    (Senior) Sales Specialist (IT) @ ERS - Career Buddies Kraków, małopolskie Tu będziesz pracować:Firma z 20-letnim doświadczeniem w branży oraz wysokimi kompetencjami i certyfikacjami technicznymi w wielu obszarach. Są integratorem profesjonalnych technologii i rozwiązań informatycznych. Zajmują się zarówno optymalizacją istniejących systemów...

  • Credit Specialist

    2 miesięcy temu

    Kraków, Polska Randstad Polska Pełny etat

    For our Client, one of the most stable SSC in the market, we are looking for a Credit Specialist.what we offeran annual and Christmas bonus,onsite training giving you the opportunity to learn, grow and shape your career,private medical care for you and your family,life insurance,lunch subsidy for our onsite canteen,cafeteria system including sport...

  • Credit Specialist

    4 tygodni temu

    Kraków, Polska Randstad Polska Pełny etat

    For our Client, one of the most stable SSC in the market, we are looking for a Credit Specialist.what we offeran annual and Christmas bonus,onsite training giving you the opportunity to learn, grow and shape your career,private medical care for you and your family,life insurance,lunch subsidy for our onsite canteen,cafeteria system including sport...

  • Accounting Specialist

    2 tygodni temu

    Kraków, Lesser Poland CANPACK Group Pełny etat

    CANPACK Group is a global manufacturer of environmentally friendly, modern packaging solutions, supplying top quality primary packaging, on time and wherever needed. The company, headquartered in Krakow (Poland), runs operations in 19 countries and employs nearly 9,000 people worldwide in 29 production sites for aluminum beverage cans, glass bottles, metal...

  • Senior Security Specialist

    2 tygodni temu

    Kraków, Lesser Poland NTIATIVE sp. z o.o. Pełny etat

    Senior Security Specialist Kraków, Lesser Poland Voivodeship technologies-expected :about-project :We are looking for a Senior Security Specialist who would be responsible for overseeing security for digital infrastructure and support services at Metso. Responsibilities include ensuring compliance with security directives, providing technical expertise,...

  • Creative Content Senior Specialist

    2 tygodni temu

    Kraków, Lesser Poland PepsiCo Pełny etat

    Overview Location Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and...

  • Creative Content Senior Specialist

    2 tygodni temu

    Kraków, Polska PepsiCo Pełny etat

    Overview Location Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and...

  • Functional Lead MS Dynamics 365 CRM

    2 dni temu

    Kraków, Polska L.M. Group Poland Pełny etat

    Functional Lead MS Dynamics 365 CRM We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary...

  • Indirect Tax Specialist with Spanish

    4 tygodni temu

    Kraków, Lesser Poland Shell Business Operations Pełny etat

    Indirect Tax Specialist with SpanishWould you like to interact and work with people across the world? Help to deliver excellent support to business clients and internal stakeholders as well as advanced financial and tax operations? We are currently looking for a tax individual who will help us to become the Center of Excellence.In role of Indirect Tax...

  • Indirect Tax Specialist with Spanish

    1 miesiąc temu

    Kraków, Lesser Poland Shell Business Operations Pełny etat

    Indirect Tax Specialist with SpanishWould you like to interact and work with people across the world? Help to deliver excellent support to business clients and internal stakeholders as well as advanced financial and tax operations? We are currently looking for a tax individual who will help us to become the Center of Excellence.In role of Indirect Tax...

  • RtR Tax Specialist

    2 tygodni temu

    Kraków, Lesser Poland Lufthansa Group Business Services Sp. z o.o. Pełny etat

    Record to Report Tax Specialist position focuses on: Preparing tax reports for tax declarations Analyzing sales reports Reconciliation and analysis of tax accounts Direct contact with Business Units & local branch offices Your responsibilities include the following: Preparing tax reports and declarations worldwide / LATAM countries Reconciliation...