Storage Operations Engineer
2 tygodni temu
The Role
The Storage Operations Engineer will play a crucial role in ensuring the seamless delivery of Storage as a Service (StaaS) to our clients, maintaining high levels of customer satisfaction. You'll manage daily operations, resolve complex incidents and problems, and introduce new methods and technologies to enhance efficiency. The role also involves integrating innovations into operations and increasing automation levels.
Your responsibilities will include:
- Serve as a liaison between Hitachi local delivery team, Product Engineering, and the Customer Managed Service Operations Team
- Lead complex Incidents/tasks and changes remotely to clients' infrastructure
- Perform Performance, Capacity, and Load analysis, conduct root cause analysis, and plan system software upgrades while ensuring SLAs are met
- Supporting the L2/L3 block storage team and reporting improvement potential and technical innovations to the regional Service Delivery Manager
Minimum of 1 year of client systems support and a minimum of 5 years of IT work experience
Strong understanding of Block and Unified storage concepts and software
Wide experience in Infrastructure environments/architectures (Storage, Network, Compute)
Understanding of IT Service Management processes and methods (ITIL)
Programming/Scripting Capabilities
Fluent in written and spoken English language, German would be an asset
#LI-AL1
Championing diversity, equity, and inclusionDiversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after youWe want to help you take care of your today and tomorrow – at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
About usWe're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfill your purpose and achieve your potential. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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