Storage Operations Engineer with Cisco SAN
2 tygodni temu
Location: Warsaw, Poland
Function: Services
Requisition ID:
Meet our Team
We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.
What you'll be doing
The role of the Storage Operations Engineer is a customer-facing service operation position in Hitachi Vantara's Managed Services division. This individual supports an L2/L3 operations team responsible for delivering Storage as a Service (StaaS) to a specific client based on agreed SLAs, maintaining high customer satisfaction.
The Storage Operations Engineer will be involved in daily operations, complex incidents and problem resolution and will build a technical gateway to Hitachi Vantara's delivery organisation and introduce of new methods, tools and technologies based on the corporate availability to the team, to increase the efficiency of storage operations. Managing the integration of selected innovations into daily operations is part of the role as well as contribution to increasing the level of automation. This individual guarantees the stability and seamless operation of Hitachi Vanara's storage estate, specifically the block and unified storage.
Role as Block Storage Engineer with aspects of an Architect role for Hitachi Block and Unified Storage, Gateway between Hitachi local delivery team, Product Engineering (internal and other vendors) and the Customer Managed Service Operations Team, Leading complex Incidents/tasks and changes remotely to the clients' infrastructure, Performance, Capacity and Load analysis for the customer environment and recommendation of measures to ensure stable and efficient operational conditions, Complex root cause analysis in the context of stability issues for Block and Unified Storage, Planning, Coordination and Installation of complex system software upgrades (Microcode etc.) following customer processes and procedures.What you bring to the team
Minimum of 1 year of client systems support and minimum of 5 years of IT work experience, Must demonstrate a strong understanding of Block and Unified storage concepts and software, Wide experience in Infrastructure environments/architectures (Storage, virtualization, Compute), Understanding of IT Service Management processes and methods (ITIL), Ability to work with minimal supervision – self-motivated and self-contained, Analytical and problem-resolving attitude, Programming/Scripting Capabilities, Demonstrated ability to multi-task and prioritize following changing deadlines and priorities, Willing to learn and pick up new technologies quickly, Communicating highly technical information adequately to both technical and non-technical personnel, Fluent in written and spoken English language.#LI-AL1
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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