Support Specialist

2 tygodni temu


Katowice, Silesia, Polska Shiji Group Pełny etat
Customer Support Specialist at Shiji Poland Sp. z o. o.

Are you a proactive problem solver with excellent communication skills? Join our team at Shiji Poland as a Customer Support Specialist and be part of a company that values innovation and customer focus.

Responsibilities:
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through the problem-solving process
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation, and closure
  • Recommend procedure modifications or improvements
  • Maintain and increase knowledge of operational procedures, products, and services
Qualifications:
  • Must have a minimum of 2 years of work experience in hospitality/hospitality school
  • Strong analytical, organizational, communication, and people skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to adapt quickly to new technologies, products, and procedures
  • Ability to work and thrive in a multitasked and fast-paced environment
  • Be professional, have a positive attitude, and a strong work ethic
  • Must be fluent in English (C1 level)
  • Ability to work in 24/7 shifts (day and night shifts)
  • ITIL Service Management fluency preferred
Critical Competencies:
  • Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is honest, trustworthy, a team member, and proactively involved in achieving team objectives
  • Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to the company's business success
  • Technical Competence: Uses technical/job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements/customer expectations
  • Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations, and guidelines
Applicable Competencies:
  • Customer Focus: Passionately meets or exceeds customer expectations. Enters the customer's world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions
  • Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives
  • Innovation: Embraces creativity and is open to new ideas. Innovates to improve current working practices/products/technologies to provide business opportunities and results
  • Problem-solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required
Additional Information

What benefits do we offer?

  • Health & Safety
    • Private medical care (Medicover) with dentists package for you and your family
    • Group life insurance (UNUM) for you and your partner
    • Multisport card included in the MyBenefit package
  • Working conditions & Development
    • Dell laptop, keyboard, mouse, wireless headphones, and monitor
    • 40h for development during work time
    • Free access to group language lessons
    • Udemy platform
    • In-house workshops, training sessions, or meet-ups
  • Extras you may like
    • MyBenefit cafeteria and points per month to be used in vouchers
    • Referral bonus if you refer a new employee
    • Subsidy for the purchase of glasses
    • Free parking close to the office or shared underground parking
    • Chill room with table football & PlayStation
    • Free snacks provided daily
    • Team building events

How does the recruitment process look like?

  1. Send us your resume
  2. Choose a time for an HR Call
  3. Technical interview
  4. If it's a match - we will send you a job offer

Please do not forget to put the accepted clauses in your resume:

I agree that my personal data will be processed by Shiji Poland in order to recruit for the position I am applying for

I agree to the processing of my personal data by Shiji Poland for the needs of future recruitment

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted


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