Support Specialist
2 tygodni temu
Technologies-expected : Ms Office technologies-optional : ITIL Service Management ZOHO Desk JIRA about-project : We are looking for a customer service-oriented Help desk specialist to provide functional support to users efficiently and effectively.
This position is the first point of contact to customers.The specialist will manage calls (logging, identifying, categorizing and prioritizing) as well as diagnosing and actively resolving customer requests.
As part of their duties, they will need to escalating incidents appropriately to maintain the service level agreements (SLA).
responsibilities :
Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers' expectation Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Maintain and increase knowledge of operational procedures, products and services requirements-expected : Must have minimum 2 years work experience in hospitality/hospitality school Strong analytical, organizational, communication and people skills Proficiency in Microsoft Word, Excel and Outlook Ability to adapt quickly to new technologies, products and procedures Ability to work and thrive in a multi-tasked and fast-paced environment.
Be professional, have a positive "get it done" attitude and a strong work ethic Must be fluent in English (min.C1)
Ability to work in 24/7 shifts (day and night shifts) offered :
Private medical care (Medicover) with dentists package for you and your family Group life insurance (UNUM) for you and your partner Multisport card included in the My Benefit package Dell laptop, keyboard, mouse, wireless headphones and monitor 40h for development during work time Free access to group language lessons Udemy platform In-house workshops, training sessions or meet-ups My Benefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
Subsidy for the purchase of glasses (300 PLN/year) Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served) Chill room with table football & Play Station Free snacks (every day) Team building events benefits :
sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities fruits integration events no dress code video games at work coffee / tea drinks leisure zone employee referral program charity initiatives
-
Sales Support Specialist @
2 tygodni temu
Katowice, Silesia, Polska Locatick Sp. Z O.o. Pełny etatChcesz dołączyć do dynamicznego zespołu sprzedażowego i rozwijać swoje umiejętności w branży IT? Jesteśmy liderem w segmencie Field Service Management, aplikacji do zarządzania zadaniami realizowanymi w terenie.Pracujemy z takimi firmami jak Famur, Alstom, FBSerwis, Klima-therm, Mitsubishi i setkami innych firm serwisowych i...
-
Support Specialist
2 tygodni temu
Katowice, Silesia, Polska Shiji Group Pełny etatCustomer Support Specialist at Shiji Poland Sp. z o. o.Are you a proactive problem solver with excellent communication skills? Join our team at Shiji Poland as a Customer Support Specialist and be part of a company that values innovation and customer focus.Responsibilities:Provide first level contact and convey resolutions to customer issuesProperly escalate...
-
Customer Support Specialist with French
2 tygodni temu
Katowice, Silesia, Polska Cyclad Pełny etatCurrently, for our client, we are looking for candidates with knowledge of English and French to work as a Customer Support Specialist.Project information:Office location: KatowiceWorking model: hybridWorking hours: Monday - Friday start between 8-9Type of employment: one year contract (with possibility to extend)Level: SpecialistRemuneration: PLN gross...
-
Customer support and sales specialist
2 tygodni temu
Katowice, Silesia, Polska Eurofins Pełny etatOpis oferty pracy We are looking for a Customer support and sales specialist that will support the business growth across Central and Eastern Europe with the focus on Poland. Key responsibilities: Maintain existing customer accounts on Polish market Prepare offers in cooperation with global Eurofins laboratories for the testing of...
-
Application Support Service Delivery Specialist
2 tygodni temu
Katowice, Silesia, Polska ALSTOM Gruppe Pełny etatPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Application Support Service Delivery Specialist (f/m)Date: 30 Apr 2024Company: Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and...
-
Customer Support
2 tygodni temu
Katowice, Silesia, Polska Institutional Clients Group Pełny etatWe areZonda. Long ago, people traded seashells. Then raw materials like copper and gold. Today, it's crypto. We believe that everyone should have a place to buy and sell, just like we always have. We look at what is coming with great optimism, and there is so much history to tell our users about crypto that we need support. That is why we are looking for...
-
Accounting Specialist
2 tygodni temu
Katowice, Silesia, Polska Ammeraal Beltech Pełny etatDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is highly...
-
Accounting Specialist
2 tygodni temu
Katowice, Silesia, Polska Ammeraal Beltech Pełny etatJob DescriptionDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is...
-
Product Marketing Specialist @ Avsystem
2 tygodni temu
Katowice, Silesia, Polska AVSystem Pełny etatProduct Marketing Specialist - CSP Product Team At AVSystem , we thrive on innovation in the telecommunications industry, delivering cutting-edge device management solutions.Join us as a Product Marketing Specialist and be a pivotal part of our dynamic CSP product marketing team, driving digital, content, and event marketing initiatives.1-3 years of...
-
AP Specialist
2 tygodni temu
Katowice, Silesia, Polska Ammeraal Beltech Pełny etatDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is highly...
-
Payroll Specialist
2 tygodni temu
Katowice, Silesia, Polska TMF Group Pełny etatWherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.Already Applied?Update your details, view your applicationand progress >> Login Job search Already Applied?Update your details, view your applicationand progress >> Login Job...
-
Senior R2R Specialist
2 tygodni temu
Katowice, Silesia, Polska TMF Group Pełny etatWherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.Already Applied?Update your details, view your applicationand progress >> Login Job search Already Applied?Update your details, view your applicationand progress >> Login Job...
-
Cash Collection Specialist
2 tygodni temu
Katowice, Silesia, Polska ArcelorMittal Pełny etatArcelorMittal Business Centre of Excellence is seeking candidates for the role of Cash Collection Specialist.Responsibilities:Maintain receivable sub-ledgerEnsure customer accounts reflect business realityHandle daily contacts for outstanding or late paymentsPerform collection calls and email correspondencesPrepare and update overdue and aging...
-
AP Specialist
2 tygodni temu
Katowice, Silesia, Polska Ammeraal Beltech Pełny etatJob DescriptionDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is...
-
Payroll Specialist
2 dni temu
Katowice, Silesia, Polska TMF Group Pełny etatWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website. About TMF Group TMF Group is a leading provider of employee,...
-
P2P Specialist
2 tygodni temu
Katowice, Silesia, Polska TMF Group Pełny etatWherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.Already Applied?Update your details, view your applicationand progress >> Login Job search Already Applied?Update your details, view your applicationand progress >> Login Job...
-
Payroll Specialist
2 tygodni temu
Katowice, Silesia, Polska TMF Group Pełny etatWherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.Already Applied?Update your details, view your applicationand progress >> Login Job search Already Applied?Update your details, view your applicationand progress >> Login Job...
-
technical support representative
2 tygodni temu
Katowice, Silesia, Polska Statscore Pełny etatWe are one of the world's leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.We connect people through what we do, and create a better world for sports, every single dayProducts?All of...
-
Technical customer support specialist with Dutch
4 tygodni temu
Katowice, Silesia, Polska Concentrix Pełny etatRequirements:Knowledge of Dutch at a communicative level (min. B2+)Knowledge of English to understand the content of the training (min. B1+)Minimum 6 months of experience in customer serviceHigher education Interest in new technologies Responsibilities: Customer support (pre-sales and post-sales) for security cameras and system users via calls and...
-
Technical customer support specialist with Dutch
1 miesiąc temu
Katowice, Silesia, Polska Concentrix Pełny etatRequirements:Knowledge of Dutch at a communicative level (min. B2+)Knowledge of English to understand the content of the training (min. B1+)Minimum 6 months of experience in customer serviceHigher education Interest in new technologies Responsibilities: Customer support (pre-sales and post-sales) for security cameras and system users via calls and...