Support Specialist

2 tygodni temu


Katowice, Silesia, Polska Shiji Poland Pełny etat

Technologies-expected : Ms Office technologies-optional : ITIL Service Management ZOHO Desk JIRA about-project : We are looking for a customer service-oriented Help desk specialist to provide functional support to users efficiently and effectively.

This position is the first point of contact to customers.

The specialist will manage calls (logging, identifying, categorizing and prioritizing) as well as diagnosing and actively resolving customer requests.

As part of their duties, they will need to escalating incidents appropriately to maintain the service level agreements (SLA).

responsibilities :

Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers' expectation Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Maintain and increase knowledge of operational procedures, products and services requirements-expected : Must have minimum 2 years work experience in hospitality/hospitality school Strong analytical, organizational, communication and people skills Proficiency in Microsoft Word, Excel and Outlook Ability to adapt quickly to new technologies, products and procedures Ability to work and thrive in a multi-tasked and fast-paced environment.

Be professional, have a positive "get it done" attitude and a strong work ethic Must be fluent in English (min.

C1)

Ability to work in 24/7 shifts (day and night shifts) offered :
Private medical care (Medicover) with dentists package for you and your family Group life insurance (UNUM) for you and your partner Multisport card included in the My Benefit package Dell laptop, keyboard, mouse, wireless headphones and monitor 40h for development during work time Free access to group language lessons Udemy platform In-house workshops, training sessions or meet-ups My Benefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)

Subsidy for the purchase of glasses (300 PLN/year) Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served) Chill room with table football & Play Station Free snacks (every day) Team building events benefits :
sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities fruits integration events no dress code video games at work coffee / tea drinks leisure zone employee referral program charity initiatives

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