Technical Support Engineer

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

About Us:

Vonage is changing the game when it comes to inside sales and contact center technology, helping organizations worldwide enhance their customer connections and provide top-notch experiences. As a key Salesforce ISV partner with a global customer base, Vonage is dedicated to innovation and continuous international growth, driving transformation for businesses. We are on the lookout for ambitious, creative individuals to join our rapidly expanding team and contribute to our success. We offer a promising career path, continuous development opportunities, and a competitive compensation package with various benefits.

Role Overview & Responsibilities

We are seeking a skilled Customer Support Specialist to ensure exceptional customer satisfaction. Your main focus will be on resolving customer issues promptly and professionally to guarantee their happiness. We need someone who can step in and make a positive impact right from the start, helping us build an outstanding support team.

  • Logging, prioritizing, and escalating support issues and requests
  • Fostering strong client relationships to uphold superior customer service
  • Resolving 1st and 2nd line support issues through various means
  • Analyzing network trace information
  • Managing tasks using Salesforce (CRM)

Essential Skills/Experience:

  • Strong written and verbal communication skills
  • Proficient in written and spoken English
  • Positive attitude with adaptability
  • Effective interpersonal skills and user interaction abilities
  • Ability to work under deadlines
  • Handling multiple tasks simultaneously
  • Demonstrating judgment in assessing customer needs
  • Client-centric approach to work
  • Experience in 1st / 2nd line support (preferably Telecoms)
  • Proficiency in Browsers, Microsoft Word, Outlook, and Excel
  • Understanding of Contact Centre operations

Nice to have:

  • Familiarity with SIP/RTP and VoIP
  • Proven troubleshooting and network fault-finding skills
  • Knowledge of network analytical tools like Wireshark

What we offer?

  • Competitive salary based on your skills and experience
  • Join a dynamic, international team at our new office in Wrocław
  • Opportunity to work for the top 'Contact-Centre in the Cloud' provider


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