System Support Engineer – Domain Trainee – French– Remote PL

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm shaping the future through outcomes. With over 125,000 professionals across 30+ countries, we are driven by curiosity, agility, and a commitment to creating lasting value for clients. Our purpose is to relentlessly pursue a world that works better for people by serving and transforming leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Title: System Support Engineer – Domain Trainee – French– Remote PL
The System Support Engineer role involves being part of the Technical Service and Support Organization, a dynamic department focused on providing high-level technical advice, consultation, and troubleshooting for both internal and external customers. This position utilizes scientific laboratory expertise to deliver solutions to customers and support BD products, playing a crucial role in an existing team of engineers providing service for diagnostic automated Kiestra equipment produced by Integrated Diagnostic Solutions (IDS).

Responsibilities:

  • Deliver prompt and thorough responses to inquiries from customers via telephone and written communication.
  • Provide remote diagnostics for automated laboratory track systems and instrumentation.
  • Generate and maintain proper complaint documentation in compliance with FDA and ISO requirements.
  • Coordinate with various departments to ensure timely resolution of technical inquiries and product issues.
  • Provide emergency technical assistance during on-call coverage.
  • Promote privacy and security culture concerning PHI and HIPPA.
  • Contribute towards team goals and process improvements for a more efficient work environment.
  • Perform hardware and software troubleshooting and upgrades.

Qualifications we seek in you:
Minimum Qualifications:

  • Experience in computer networks and systems maintenance.
  • Accreditation in A+, Microsoft, or Cisco is advantageous.
  • Excellent written and verbal communication skills.
  • Proficiency in software installations and upgrades.
  • Knowledge of basic security concepts and practices.
  • Experience in troubleshooting and repairing IT and electronic systems.
  • Experience in servicing medical and robotics systems.
  • Working knowledge of electronics, electro-mechanical devices, PLCs, and pneumatics.
Preferred Qualifications/ Skills:
  • Knowledge of PC/software/LIS/networking/database management.
  • Experience in PC assembly, upgrades, and repairs.
  • Ability to apply scientific principles in troubleshooting customer workflow and instrument complaints.
  • Effective communication, customer service, and technical writing skills.
  • Strong interpersonal, organization, and prioritization skills.
  • Ability to multi-task and adapt to changing business environments.
  • Proficient in Microsoft Office package.
  • Fluency in English plus an additional foreign language is preferred.
  • Bachelor's Degree in Electronics/Computers Engineering or equivalent experience.

Shift Requirement:
24x7...3 shifts

What can we offer?

  • Attractive salary.
  • Stable job offers with employment contract.
  • Work in a multicultural environment with employees from over 30 countries.
  • Language courses, professional training, and career development opportunities.
  • Free access to our learning platform.
  • Benefits including Private Medical Package, Meal Vouchers, and access to wellness programs.

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