O2C Customer Service Specialist with Spanish
2 tygodni temu
At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today
The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service.
Key Responsibilities & Deliverables:
Process Expertise & Business Partnership
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experienceEffectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manage where applicable.Analyze account discrepancies to ensure the customer account is enabled for paymentEfficiently generate and distribute invoices to customersEffectively analyze all outstanding customer aging to identify collection prioritiesEngage with customers by phone or email to prompt collections using market best practicesEffectively track and resolve all customer disputes regarding billings, credits or paymentsEffectively monitor and resolve all sales orders & sales interface issues (outbound)Review key metrics & communicate to stakeholders to ensure KPIs are being metSupport global/regional O2C projects with influence on accurate, efficient & compliant order processingSupport the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team membersBe seen as a "go-to" information resource for O2C Customer Service processing and related queriesSkills & Capabilities
Ability to handle complexity and utilize analytical skills, with attention to detailAbility to proactively & effectively analyze & resolve problemsAbility to effectively prioritize and complete key tasks and deliverablesAbility to respond flexibly and empathetically to customer needs, managing their expectations effectivelyActively work with the core team members & Global O2C team to drive improvements for processesRequirements:
Degree in Business and/or Accounting (or equivalent work experience)Minimum 1 year experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process changeExperience with SAP O2C ModuleWorking knowledge of MS Excel, Word, Outlook and PowerPointFluency in English and SpanishWe offer:
Career at one of the leading global animal healthcare companiesHybrid work typeOffice located in the center of Warsaw (Rondo Daszynskiego)Extra days offFlexible working hoursSports cards (Multisport), private medical care, life insuranceEmployee Referral ProgramOpen and inclusive environment which is supportive and welcoming of all diversity strandsAnimal-Friendly officeTheatre tickets discountsLanguage learning platform-
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