Player Services Agent

2 tygodni temu


Szczecin, West Pomerania, Polska Huuuge Games Pełny etat

We're looking for gamers who enjoy helping fellow gamers. You'll engage in chat conversations with our players, providing support and assistance throughout their gaming adventures. Share your expertise, impart necessary know-how, and resolve technical issues they encounter. Collect valuable feedback from players and strive to create an effortless and enjoyable experience for them.

Team goals:

Foster positive experiences through empathy, patience, and a solution-oriented approach Contribute to customer satisfaction and retention. Provide exceptional customer service, resolving issues promptly with clear communication.

Player Services Agent

Your responsibilities

  • resolve problems with our games, reported through the player support channels
  • provide high-quality support for players, responding to their messages through the social network, e-mails and reviews
  • gather player feedback and cooperate with the developers to implement improvements based on said feedback
  • strive to turn each query into a positive experience, to increase our players' satisfaction & engagement
  • identify and escalate issues according to defined processes
  • learn from others and develop yourself

Our requirements

  • well-developed ability to communicate
  • computer handling proficiency and general knowledge of teleinformatic systems' usage
  • excellent English language proficiency, both written and spoken
  • empathy and the ability to self-identify with the players' problems
  • creative thinking and problem solving
  • dedication to bringing the players the best support possible
  • passion for video games and knowledge of the mobile and social casino game market
  • experience in working at a similar position or at customer service
  • practical experience with Helpshift customer support tool

Aplikuj


  • L1 Agent with German

    2 tygodni temu


    Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Due to natural growth, we are increasing the size of our Customer Support...


  • Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools,...


  • Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    2nd Level Service Desk Agent with German Miejsce pracy: Szczecin Technologies we use Operating system Windows Your responsibilities Provides proactive user helpdesk services to inbound customer service requests.Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with...


  • Szczecin, West Pomerania, Polska Concentrix Pełny etat

    Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use. Technical Support Specialist - L1...


  • Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Customer Service Specialist with GermanYour responsibilitiesProviding User Helpdesk Services to inbound customer service requests for dedicated hardware and software Guiding customers according to solution trees and knowledge base to solve incidents and service requests Providing detailed information on all performed activities to the next appropriate level...


  • Szczecin, West Pomerania, Polska DSV Pełny etat

    Job Req Number: 26115 PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS. TASKS: · Organizing individual stages of forwarding and transport services. · Cooperation with clients, partners, subcontractors and other organizational units. · Delivering high-quality services to customers. · Cooperation with...

  • Senior DevOps Engineer

    2 tygodni temu


    Szczecin, West Pomerania, Polska HERE Technologies Pełny etat

    As part of the Rendering Services team you will be developing and operating our global map rendering services: and upcoming services.You will be working in an international team comprising of software engineers, devops, architects and QAYou will have the opportunity to work with highly available services, large collections of data and varied software...


  • Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Customer Service Specialist with German Miejsce pracy: Szczecin Your responsibilities Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software Guiding customers according to solution trees and knowledge base to solve incidents and service requests Providing detailed information on all performed activities to...


  • Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.We offer flexible working, whether it be from our modern office based in...


  • Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. We offer flexible working, whether it be from our modern office based...


  • Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Responsibilities : Provides proactive user helpdesk services to inbound customer service requests.Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.Uses available tools and resources,...

  • It Support Specialist

    2 tygodni temu


    Szczecin, West Pomerania, Polska 3Shape Poland Sp. Z O.o. Pełny etat

    Responsibilities : Provide Level 1 support for end user issues and convey resolutions to end user queries Monitor and react accordingly on the changes in IT environment on-prem and Cloud, support business cloud services being part of cross functional Incident Response Team Perform hardware and software installations by following existing procedures and...


  • Szczecin, West Pomerania, Polska Lastminute Group Pełny etat

    Senior Java Developer – hybrid working model Share this job: Senior Java Developer – hybrid working model Senior Java Developer – hybrid working model The Company is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as , Volagratis, Rumbo, , Bravofly, Jetcost and Hotelscan.Our mission is to...


  • Szczecin, West Pomerania, Polska Coloplast AS Pełny etat

    Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we have our Business Centre that works with global financial operations, orders administration, HR and IT support, Legal & Business Ethics, marketing & data analysis activities, and many others. If you have the right...

  • GL Accountant

    2 tygodni temu


    Szczecin, West Pomerania, Polska Coloplast Pełny etat

    Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we have our Business Centre that works with global financial operations, orders administration, HR and IT support, Legal & Business Ethics, marketing & data analysis activities, and many others. If you have the right...


  • Szczecin, West Pomerania, Polska Coloplast AS Pełny etat

    Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we have our Business Centre that works with global financial operations, orders administration, HR and IT support, Legal & Business Ethics, marketing & data analysis activities, and many others. If you have the right...


  • Szczecin, West Pomerania, Polska Coloplast AS Pełny etat

    Do you want to work for a truly global and diverse company that makes a difference? If yes, we are glad you stopped by. Coloplast develops products and services that make life easier for people with very personal and private medical conditions. Working closely with the people who use our products, we create solutions that are sensitive to their special...


  • Szczecin, West Pomerania, Polska Coloplast AS Pełny etat

    Do you want to work for a truly global and diverse company that makes a difference? If yes, we are glad you stopped by. Coloplast develops products and services that make life easier for people with very personal and private medical conditions. Working closely with the people who use our products, we create solutions that are sensitive to their special...

  • IT Support Specialist

    2 tygodni temu


    Szczecin, West Pomerania, Polska 3Shape AS Pełny etat

    3Shape: An exciting, visionary, and international place to workJoin one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide.We are currently looking for IT Support Specialistwho will join our team in Szczecin.Your...

  • IT Support Specialist

    1 tydzień temu


    Szczecin, West Pomerania, Polska 3Shape Pełny etat

    3Shape: An exciting, visionary, and international place to workJoin one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide.We are currently looking for IT Support Specialist who will join our team in Szczecin.Your...