Change Manager

2 tygodni temu


Warszawa, Mazovia, Polska Experis Manpower Group Pełny etat

Change Manager

100% Remote

Resposibilities:

  • Engage directly with senior engineers and service delivery managers to deploy in their customer environments.
  • Lead and coordinate change activities.
  • Lead Technical and Post-Implementation Review Boards.
  • Be accountable for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and partner engagement.
  • Initiate, influence, and maintain effective relationships with and between key internal and external partners to proactively lead needs, expectations, mitigate risks and sophisticated issues to support Change Requests.
  • Document measures and metrics of technical changes throughout the change lifecycle.
  • Identify Continuous Service Improvement opportunities.
  • Represent Change Requests at Customer CAB meetings.
  • Ensure all team members follow the process in the testing and deployment of patches, upgrades, and new hardware and software.
  • Review the technical details of changes planned, providing first-line defense against improper change activities.
  • Make recommendations around continual service improvements around change management activities. Drive changes to processes and procedures to speed deployment while protecting the customer environment.

Requirements:

  • ITIL Foundations Certification
  • Solid grasp of ITIL framework and Change Management function
  • Experience with Excel and PowerPoint
  • ITIL Intermediate Certification
  • Experience delivering service reviews to senior leaders (nice to have)
  • Proven track record in leading conflicts and mediating to resolution (nice to have)
  • Exposure to tools like Service Now

We offer:

  • MultiSport Plus
  • Medicover
  • Generali life insurance
  • E-learning platform
  • Paid Referral Program
Firma: Experis Manpower Group

Dodano:
Praca na stanowisku - aktualna

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