Order-to-Cash Junior Specialist with German

2 tygodni temu


Katowice, Silesia, Polska Grupa Absolvent Pełny etat

Role overview:

The Order-to-Cash (OTC) Specialist with German will take responsibility for direct contact with LKQ customers and LKQ organization in case of any questions related to customer account.

Key responsibilities:


• Contacting customers, sales teams and other departments on a daily basis via telephone, Microsoft Teams and email


• Handling and resolving queries in a professional, prompt manner and with high standards of customer care


• Contacting customers proactively regarding account clarification, including Direct Debit rejections, remittance advice and incorrect or missing payments


• Supporting customers in understanding their account bookings


• Customer accounts clearing

Key and desired skills:


• Participating in process improvement initiatives


• Collection activities


• Reporting and Administration tasks


• Minimum of 1 years'experience working in customer service or as a credit controller


• Ability to communicate effectively in both English and German


• Works with high accuracy and attention to detail


• Effective communicator with advanced interpersonal skills.

Key stakeholders:


• LKQ Global Competency Center Poland team members


• Finance departments


• Local sales teams and German­ speaking customers

Key details:

Other Requirements:

This is a permanent role,

Hybrid - A minimum of two days a week working from the office

Location:

Katowice, Poland



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