IT Service Manager

2 tygodni temu

Kapelanka a Kraków, Polska HSBC Service Delivery Pełny etat

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and future IT Target Operating model.

What you'll do

  • Ensure the services comply with group infrastructure standards:
  • Ensure IT service models are accurate.
  • Ensure Operation Level Agreements (OLAs) are Reviewed and understood.
  • Compliance to data governance and periodic review in tools.
  • Ensure Service Continuity plans are maintained and routinely tested.
  • Understand your service, how does it operate, its infrastructure and the business value it provides.
  • Own release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs.
  • Cover incident management and production support management.
  • Ensure data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements.
  • Proactively monitor the service performance using data captured via available Performance Monitoring Tools.
  • Coordinate and support infrastructure activities like patching, migrations, upgrades, service continuity testing activities.
  • Ensure that each infrastructure service designs change is progressed by solution architects.

What you need to have to succeed in this role:

  • IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams.
  • Experience in service management, change management and/or incident management.
  • IT Infrastructure Library (ITIL) knowledge.
  • Knowledge and/or experience in cloud-based infrastructure (ideally AWS).
  • Strong team player with good interpersonal skills.
  • Proactive and delivery focussed.
  • Hands on experience with software development lifecycle.
  • Strong command of English.

What we offer

  •  Competitive salary
  •  Annual performance-based bonus
  •  Additional bonuses for recognition awards
  •  Multisport card
  •  Private medical care
  •  Life insurance
  •  One-time reimbursement of home office set-up (up to 800 PLN).
  •  Corporate parties & events
  •  CSR initiatives
  •  Nursery discounts
  •  Financial support with trainings and education
  •  Social fund
  •  Flexible working hours
  •  Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

  •  Online assessment.
  •  Telephone screen (for external candidates only).
  •  Job interview with the hiring manager.

We are looking to hire as soon as possible so don't wait and apply now

You'll achieve more when you join HSBC.

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