IT Service Manager

2 tygodni temu

Kraków, Lesser Poland HRO Digital Pełny etat

HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

Do you want to work for one of the world's largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?

Well, our Client offers just that It's a leader in digital transformation of banking services and Cracow is one of the most important technological centers - majority of projects are delivered from Poland

The IT Service Manager is an individual responsible for supervising the continuous delivery and support of IT services, serving as the primary contact for any inquiries regarding these services. From an organizational standpoint, the ITSM must function within the framework of both past and future IT Target Operating models.

What will you do?

  • Understand your service, including its operations, infrastructure and business value
  • Manage the release process in collaboration with a team to ensure compliance with enterprise procedures, including presenting changes during Change Advisory Board (CAB) meetings
  • Handle incident and production support management if need
  • Ensure Operational Data documentation and associated Non-Functional Requirements are provided through the IT Service Acceptance process
  • Proactively monitor service performance using available Performance Monitoring Tools
  • Coordinate and support infrastructure activities such as patching, migrations, upgrades and service continuity testing
  • Ensure progress on infrastructure service design changes by engaging solution architects
  • Communicate with stakeholders, business, and IT colleagues regarding IT service provision inquiries
  • Participate in project prioritization with product and delivery leads
  • Manage all Keep The Lights On activities
  • Ensure services adhere to group infrastructure standards:
  • Maintain accurate IT service models
  • Review and understand Operation Level Agreements (OLAs)
  • Ensure compliance with data governance and conduct periodic reviews in tools
  • Maintain and regularly test Service Continuity plans

As a Service Manager, you'll be part of a team including agile engineering teams, product, technology and delivery leaders. You'll ensure continuous supply and support for IT Services related to a crucial product available across multiple markets and entities. Depending on your skills and interest, you may work closely with environments to solve technical issues, manage system configurations and deploy applications.

About you:

  • IT expertise to understand system design and aid in troubleshooting and communication with other IT teams
  • Experience in service management, change management and/or incident management
  • Familiarity with IT Infrastructure Library (ITIL)
  • Knowledge and/or experience in cloud-based infrastructure, ideally AWS
  • Strong team player with excellent interpersonal skills
  • Proactive and focused on delivering results
  • Hands-on experience in the software development lifecycle

Nice to have:

  • Experience with SecDevOps tooling
  • Skills and experience in infrastructure design, implementation and maintenance
  • Familiarity with Git, Jenkins, Nexus etc.
  • Experience with Performance testing and capacity management

The offer:

  • Prestigious position at one of the world's largest banks
  • Competitive salary with a B2B contract
  • Hybrid work (2 days per week from the office in Cracow) and flexible working hours
  • Working with cutting-edge IT technologies
  • Personal growth and development opportunities within the organization
  • Private healthcare coverage and multisport card
  • Referral program and company events
  • Convenient parking, relaxation and game rooms, bicycle racks and showers for cyclists

Our on-line recruitment process comprises of two meetings with hiring managers, followed by an initial phone screening with our recruiter.

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