IT Service Manager
2 tygodni temu
Description
Key Responsibilities:
Strategic Planning:
- Develop and execute a comprehensive print services strategy aligned with the organization's goals and objectives
- Continuously evaluate and adjust the strategy to meet changing business needs and emerging technologies.
Print Infrastructure Management:
- Agree the design and oversee the implementation & maintenance of the enterprise print infrastructure, including printers, print servers, and associated software systems.
- Ensure that print infrastructure meets performance, availability, and scalability requirements.
Service Level Management:
- Define and maintain service level agreements (SLAs) for print services.
- Monitor key performance indicators (KPIs) to track service effectiveness and identify areas for improvement.
Vendor Management:
- Manage relationships with print service vendors (currently hardware – Canon; software and configuration – HCL) and suppliers.
- Procure print hardware and software solutions, participate in contract negotiations, and evaluate vendor performance.
Customer & Consumer Management:
- Manage IT customer relationships and end user consumers to understand ongoing print service requirements globally.
Security and Compliance:
- Implement security measures to protect sensitive information transmitted through print services – as per agreed design.
- Ensure compliance with regulatory requirements and industry standards related to print security.
User Support and Training:
- Ensure the right levels of technical support and knowledge articles are available for end users to drive best practices and resolution of printing issues.
- Develop and deliver training programs to educate users on efficient printing techniques and how to use printers in line with security protocols (e.g. secure "follow-me" printing).
Cost Management:
- Optimize print services to minimize costs while maximizing efficiency and productivity.
- Identify opportunities for cost savings through consolidation, automation, and process improvement.
Continuous Improvement:
- Lead initiatives to enhance the print environment through technology upgrades and process optimizations.
- Solicit feedback from stakeholders and implement improvements based on their input.
Qualifications & Experience:
- Proven experience managing enterprise print infrastructure and services in a large organization (or a related competence) - and the ability to display your experience through operational, customer and strategic views
- In-depth knowledge of print technologies, including printers, copiers, print servers, and print management software
- Strong understanding of security principles and best practices related to print services
- Excellent communication skills with the ability to interact effectively with stakeholders at all levels of the organization
- Demonstrated leadership abilities with a track record of driving results and leading / sponsoring complex projects
- Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
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