Cybersecurity Service Manager

2 tygodni temu

Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat
Cybersecurity Service Manager - ServiceNow Kraków, Lesser Poland Voivodeship Cybersecurity Service Manager - ServiceNowOperating system
  • Windows
About the project

Manage the Service Now Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services, and various workflows that the application is comprised.

The role is expected to design and implement the product strategy for cybersecurity and roadmap, provide necessary technical support to team to ensure deliverables confirming to architecture & quality standards. Act as cybersecurity technical point of contact for Service Now implementations and as the technical lead work closely with the business partners to understand the requirements and translate them to work deliverables from the team members.

Your responsibilities
  • Design and manage the product strategy, building stakeholder buy-in around the plans, commitments, and changes.
  • Lead & manage Product Roadmap, Governance calls, prepare deck and walkthrough Deck with stakeholders.
  • Define systems development projects which support the organisation's objectives and plans.
  • Design components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology. Identify and evaluate alternative design options and trade-offs.
  • Monitor and report on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods, and procedures (including secure software development).
  • Create multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements.
  • Design, code, verify, test, document, amend, and refactor complex programs/scripts and integration software services.
  • Manage user experience evaluation of systems, products, or services, to assure that the usability and accessibility requirements have been met, required practice has been followed.
  • Provide planning, direction and support for new releases and deployments, leading the development / transformation pipeline.
  • Conduct risk assessment and develop mitigation plans for ServiceNow services and projects.
Our requirements
  • Minimum 10 years of experience in Product / application development with at least 5 years of experience working on ServiceNow application.
  • Demonstrated experience designing and implementing product strategy as well as designing and developing process-based solutions.
  • Demonstrated experience building user case processes and workflows.
  • Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation.
  • Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow.
  • Must have good exposure to Agile Scrum practices and methodology.
This is how we organize our workThis is how we work
  • agile
  • scrum
What we offer
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Free parking
  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • corporate sports team
  • doctor's duty hours in the office
  • video games at work
  • coffee / tea
  • parking space for employees
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
Recruitment stages
  • Online assessment
  • Phone interview
  • Zoom interview
  • Welcome to HSBC

HSBC is one of the world's largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o. o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1. 7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC. Before you apply, please note that we will take into the consideration only applications that include the following statement:. "I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR). ". Due to the high number of applications, we reserve the right to contact selected candidates only. In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.

Firma: HSBC Service Delivery (Polska) Sp. z o.o.

Dodano:
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