Service Process Manager

2 tygodni temu

Łódź, Łódź Voivodeship, Polska Fujitsu Technology Solutions Sp. Z O.o. Pełny etat

Service Process Manager - Change Management Technologies we use Operating system Windows About the project Main responsibility of a Process Manager is to manage process for Business Units, Customers and higher/lower level support functions in specific aspect of the ITIL process in Shared Service Management area.


Process Manager is responsible for planning and coordination of all operational process related task and management of the Process Controllers and Administrators.

Your responsibilities Main SPOC for process related topics/escalations Oversight of Process Leads work in terms of the process: Ensuring efficiency; compliance with ISO/ FJ standards/ ITIL/ cost effectiveness for SM Ensuring quality service is delivered within current CM Ensuring compliance with current SOW Support SPLs in SIP Supports SPLs during Transition of the new service Supports SLPs in escalation handling/ red alert/ extensive demand to the service (eg.


Due to customer's peak) Supporting SPLs in managing account expectation Risk management (C)SIPs Performance reporting (Governance) Provides feedback on the new CMs based on the information provided by Transition – pay special attention to assumptions.

Reviewing CMs based on workload increase/decrease once a service is live (With SPL).

Prepares and presents introductions to potential customers.

Provides support/ input to OPS/ SDMs as requested in escalation handling/ red alert/ extensive demand to the service (eg.


Due to customer's peak) Manages Process Community (including meetings - weekly/biweekly or monthly) Ensures that standard EBMS processes are introduced, global KPIs implemented/reported (Symphony) Participates in Process related initiatives (local and global) Drive improvement opportunities - engage and empower the team.


Support of recruitment of new SPLs for a given process (consult process competencies) Onboarding of new SPLs for a given process (SPM actively supervising new SPL during 3 trial months) Our requirements Ability to execute process effectively Knowledge of IT infrastructure ITIL Foundation Certificate being an asset ITIL related job experience Wide knowledge of ITIL Service Management framework Excellent communication skills (written / verbal) Ability to work with remote team members MS Office Skills Good English written and oral communication skills What we offer My Benefit platform Private medical healthcare Sport cards Lunch benefits and discounts Group insurance Awards Holiday allowance "Wczasy pod gruszą" Virtual Trainers Team SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials Introduce a friend Glasses refund Home Office work opportunity Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events retirement pension plan corporate library no dress code video games at work coffee / tea parking space for employees leisure zone extra social benefits holiday funds employee referral program charity initiatives one shorter working day extra leave Fujitsu Technology Solutions Sp.

z o.o.
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice.

In Warsaw we perform sales and client support services.


The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.


In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2 P, O2 C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing.


As it plays a more important role than ever before, we must put people at the center of everything that we do.

We believe a human-centric approach is the only way to deliver on the promise of the digital.


Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp.

z o.
o.

seated in Warsaw Krakowiaków 36 Street, e-mail: GDPR.

(hereinafter:
"Data Controller").

Your personal data will be processed by the Data Controller for the purpose:

  • Conducting recruitment processes pursuant to art.
6 clause 1 "b" GDPR, i.e.

the need to take action at your request, before concluding the employment contract.

Processing for this purpose will take place until the end of recruitment for this position.

  • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art.
6 clause 1 "a" GDPR.


Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent.


  • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art.
6 clause 1 "f" GDPR, i.e.

the justified interest of the data controller described above.


Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings.


Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law.

Please also note that you have the right to request from the

Data Controller:

  • access to personal data,
  • rectification of personal data,
  • delete personal data,
  • restrictions on the processing of personal data,
  • the right to object to the processing of personal data,
  • the right to transfer personal data,
  • the right to withdraw consent – in the case of processing your data based on the premise of consent,
  • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection.
The rights listed in points 1-7 above can be realized by sending an email to: GDPR.

Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

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