Senior Technical Writer

2 tygodni temu

Kraków, Lesser Poland N-iX Pełny etat

N-iX is looking for a passionate, skilled and motivated Senior Technical Writer to join the team.

Our client:

Cleverbridge provides ecommerce and subscription management solutions for monetizing digital goods, online services and SaaS. The company offers a cloud-based ecommerce platform that simplifies recurring billing, optimizes the customer experience and offers comprehensive global compliance and payment capabilities. Leveraging Cleverbridge expertise, technology and services, B2C and B2B clients acquire more customers, improve retention and grow their revenue in international markets. The company is headquartered in Cologne, Germany, with offices in Chicago, San Francisco, Tokyo and Taipei.

Responsibilities:

  • Plan and create technical documentation for our e-commerce platform and APIs in cooperation with product managers
  • Work closely with product owners to understand the how and why behind tools ́ features
  • Work with software development teams to document new and changing product features and offering, ensuring documentation accuracy, quality, and usability
  • Organize and manage your work as part of a self-organized team and meet commitments
  • Work with other technical writers on information design & architecture, user experience, and process enhancements
  • Get hands-on with our platform & gather content for documentation by various means, including direct interaction and use of platform tools
  • Manage publication of documentation websites via documentation solutions like MadCap Flare, Readme. io, and Docusaurus
  • Contribute to improving our existing documentation and maintain platform knowledge

Requirements:

  • Spoken and written English at native-speaker level
  • Strong technical understanding of software, web technologies, and technical proficiencies in SaaS
  • At least 5+ years of experience in writing technical publications for software products, ideally APIs
  • Excellent verbal and written communications skills; ability to write clear and concise content
  • University degree in Technical Communication or equivalent
  • Knowledge of topic-based authoring, single-source publishing, and structured writing
  • Efficiency with modern documentation technology stack including Madcap, static site generators (Docusaurus), Jira, Git, and a docs-as-code approach
  • Experience with development concepts and tools (source code management, code review, and CI/CD)
  • Familiarity with and previous experience working in an agile environment which translates in grasping complex technical concepts and handling complex tasks in a timely manner
  • Ability to operate under ambiguity and manage your own time
  • Experience with XML, HTML, and CSS
  • Precision and attention to detail
  • Ability to think for yourself and creativity in conveying information most effectively
  • Familiarity with the Microsoft Writing Style Guide and the ability to write consistently in this style

We offer:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
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