Tech Lead

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Job Description

At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we're constantly innovating - no, really, we can't wait to outdo ourselves in the near future.

In November 2018, we launched Zendesk Explore )), our latest analytics product. It is a complex reporting and analytics application, serving 100,000 customers and utilising data from over 500 million Zendesk users and 40+ external data source connectors. Explore is responsible for ingesting millions of records from the Zendesk product family and allowing them to be queried and visualised at low latency - and all that at scale

We're seeking a Senior Staff Software Engineer to help take Zendesk Explore to the next level. You'll join a team that works on our Data Engine and datastores. As Explore is a complex reporting application that provides analytics for Zendesk data, you'll have the skills, experience, wisdom, patience, and determination to work with the team to meet our customer's needs.

What you get to do every day:

• Work collaboratively and technically lead a medium-sized, focused and self-organising team to deliver positive outcomes for our customers.
• Work on our data query engine, which is at the centre of all Explore operations.
• Ship your code to production continuously and improve the experience of Zendesk customers..
• You will ensure technical direction and alignment for our data teams in Explore.
• You will maintain and enhance our data query engine.
• You will mentor more junior engineers and make them grow by coaching, and providing relevant feedback.
• You will provide key input and drive the technical roadmap, identifying components, possible issues, and solutions.
• You will help the Engineering Manager and Product Manager correctly size Epics for yearly and quarterly planning.
• You will help the team break larger initiatives down and deliver them iteratively.
• You will stay up-to-date with innovations and changes, both within Zendesk, and in the industry and make pragmatic recommendations on their applicability to our problem space.
• Work with stakeholders including the Engineering, Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

What you bring to the role:

• 10+ years of experience writing production code.
• 5+ years of experience in Scala (or any JVM language with a willingness to learn Scala).
• Experience working on data-centric distributed systems at scale.
• Advanced working SQL knowledge and experience working with relational databases.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Experience supporting and working with cross-functional teams in dynamic environments.
• Ambition and motivation to understand complex systems, focusing on identifying and decomposing requirements.
• A desire to whiteboard problems (virtually or otherwise) with your peers and apply the scientific method to find a pragmatic solution that best fits the specified problem space.
• Excellent communication skills, effectively expressing your point of view while actively listening to others.
• You should also have experience in some of the following technologies:
  • Data tools: Flink, Kafka, etc.
  • Data persistence: Redis, Postgres and Redshift.
  • AWS cloud services: EC2, ECS, RDS, Redshift.
  • Docker and/or Kubernetes

Nice to Have:

• Knowledge or experience in the analytics industry.
• Experience with AWS Redshift.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł328,000.00-zł492, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

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Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

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