Operations Analyst

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat
Vonage Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters

The Carrier Management Operations team (CMT Ops), which sits within the Carrier Management Team and further in Vonage API Sales organisation, is responsible for driving the revenue and margin growth of the international messaging business. The team supports one of the fastest growing CPaaS companies in the market, directly managing our OTT and wholesale customer base, whilst working closely with our Carrier and Enterprise sales teams to develop and implement regional strategy plans.

As a high-growth team, expansion is needed to ensure continued success. We seek to recruit an experienced Operations Analyst to join our growing CMT Operations team. This position plays a key role in supporting Vonage's sms growth strategy, taking ownership for QoS & customer specific monitoring, supplier testing, troubleshooting & escalations.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do
  • Quality and cost management - Routing optimisation, ensuring cost and quality of traffic delivery
  • Troubleshooting - Working on internal and customer cases and reacting to ad-hoc alerts by defining the problem, troubleshooting QoS degradations, delivery and other issues with suppliers for Vonage Messaging Services driving them towards the resolution and providing interim solutions to emerging issues
  • Maintenance - Owning data management of internal systems in use for decision making by Carrier Management team and broader stakeholder group ensuring data relevance and accuracy
  • Analytics - Opportunity-hunting, traffic trending and tracking to ensure growth and safeguard against churn. Working with large data sets to extract useful information for internal teams and/or customers
  • Testing - Running manual and automated quality tests to drive routing setup improvements and optimisation
  • Key Accounts support - Supporting internal teams in proactive key customer performance monitoring to maximise performance
  • Collaboration - Projects collaboration, implementation and activation of Messaging services in SS7 and SMPP with Mobile Network Operators, Aggregators and Vonage customers. Collaborate closely with other teams on a day-to-day basis for operational procedures and issue management
What will you bring
  • A robust results driven mindset and dynamic approach
  • Strong analytical skills with the ability to drive change
  • A customer-driven focus and flexibility in a fast-paced environment
  • An ability to collaborate across different teams in the organization
  • Creativity and ideas - continuously looking at how we can improve the business
  • Product knowledge - in depth understanding of the SMS A2P market
  • Passionate about delivering excellence
  • Self-starting and ability to self-manage
What is required for application
  • At least 2 years of experience in the SMS A2P market
  • Experience in an operational role with focus on carrier and/or customer support
  • Hands on routing experience
  • Technical knowledge and experience with SMPP and SS7 protocols
  • A love for data, strong reporting and forecasting skills
  • Experience with Reporting, BI and data management tools such as Tableau, Kibana and SQL
  • Track record of over-achieving quota and KPIs
What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.


#J-18808-Ljbffr

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

    Sales Operations & BI Analyst with French page is loaded Sales Operations & BI Analyst with French Apply locations POL - Wroclaw time type Full time posted on Posted 29 Days Ago job requisition id R76079 Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring Sales Operations & BI Analyst...

  • Analyst – Pricing Operations Projects

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska XL CATLIN Pełny etat

    Job Description - Analyst – Pricing Operations Projects R1D Job Description Analyst – Pricing Operations Projects ( Job Number: R1D DISCOVER your opportunity Analyst – Pricing Operations Projects We are looking for an Analyst in Pricing Operations Projects, to support our Actuarial Pricing & Analytics function (with offices in the UK, US,...

  • Analyst – Pricing Operations Projects

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska AXA Group Pełny etat

    Analyst – Pricing Operations Projects Wrocław, Poland We are looking for an Analyst in Pricing Operations Projects, to support our Actuarial Pricing & Analytics function (with offices in the UK, US, Poland and India). The successful candidate will be responsible for supporting the development and execution of pricing projects that impact all of the...

  • Marketing Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Object First Pełny etat

    As our Marketing Operations (Mar Ops) Analyst, you'll play a vital role at Object First.Analysts are the drivers of our continued growth and success.With their commitment to innovation, these analysts seek and develop solutions, and implement strategic initiatives for improved efficiency and productivity.As a Mar Ops Analyst you will support our sales and...

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska careersinpoland Pełny etat

    Sales Operations & BI Analyst with French Smith & Nephew Level: specialist Working hours: Full time published 2024/06/04 Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a...

  • MES Operations Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska HRK SPÓŁKA AKCYJNA Pełny etat

    Opis stanowiska:Poszukujemy doświadczonego Analityka Operacji MES, który dołączy do naszego zespołu we Wrocławiu. Do głównych obowiązków na tym stanowisku będzie należało:Analiza i optymalizacja procesów produkcyjnych w systemie MES.Współpraca z zespołami produkcyjnymi, IT oraz zarządzającymi w celu wdrażania i utrzymania systemów...

  • Analyst - Pricing Operations Projects

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska AXA XL Pełny etat

    Analyst - Pricing Operations Projects Wrocław, Poland We are looking for an Analyst in Pricing Operations Projects, to support our Actuarial Pricing & Analytics function (with offices in the UK, US, Poland and India). The successful candidate will be responsible for supporting the development and execution of pricing projects that impact all of the Pricing...

  • Analyst - Pricing Operations Projects

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska AXA XL Pełny etat

    Analyst - Pricing Operations Projects Wrocław, Poland We are looking for an Analyst in Pricing Operations Projects, to support our Actuarial Pricing & Analytics function (with offices in the UK, US, Poland and India). The successful candidate will be responsible for supporting the development and execution of pricing projects that impact all of the Pricing...

  • Operations Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat

    Works with a team of Operations professionals who support the services sales and delivery teams throughout the project lifecycle from opportunity management through contract processing and delivery and project closure. Responsible for working closely with an analytics and reporting team to help facilitate and provide data for reporting. A Day In The Life...

  • Sales Operations Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat

    As part of the Operations Hub Team in Wroclaw, you will support the global sales team. Operations Hub Team's objective is to drive improved visibility into the business through greater emphasis on analytics to support better decision making.As part of a team of 10+, you will be a custodian of Salesforce & Clari and be responsible for the quality of the data...

  • 2024 BNY Mellon Analyst Program

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Grupa Absolvent Pełny etat

    2024 BNY Mellon Analyst Program - Operations (Poland)Location: WroclawBring your ideas. Make history. BNY Mellon offers an exciting of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration....

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Sales Operations & BI Analyst with French This is a unique opportunity to become part of a dynamic team of expert support sales teams with analytics and insights. The position is part of a center of excellence supporting the...

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith&Nephew Sp. Z O.o. Pełny etat

    About-project : Life Unlimited.At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring Sales Operations & BI Analyst This is a unique opportunity to become part of a dynamic team of expert support sales teams with analytics and insights.The position is part of a center of excellence supporting the...

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith&Nephew Sp. Z O.o. Pełny etat

    About-project : Life Unlimited.At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring Sales Operations & BI Analyst with French This is a unique opportunity to become part of a dynamic team of expert support sales teams with analytics and insights.The position is part of a center of excellence supporting...

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith&Nephew Sp. z o.o. Pełny etat

    Operating system, WindowsAbout the project, Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living., , Smith+Nephew is hiring Sales Operations & BI Analyst, , This is a unique opportunity to become part of a dynamic team of expert support sales teams with analytics and insights. The position is part of a center...

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith&Nephew Sp. z o.o. Pełny etat

    Operating system, WindowsAbout the project, Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living., , Smith+Nephew is hiring Sales Operations & BI Analyst, , This is a unique opportunity to become part of a dynamic team of expert support sales teams with analytics and insights. The position is part of a center...

  • Business Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Ampstek Pełny etat

    Business AnalystPosition type: Contract (Hybrid) – 3 Days onsite 2 Days remote / WeekLocation: Wroclaw, Poland2-4 years of experience in a SCRUM delivery model within the financial sectorsolid understanding of regulatory common reporting obligations, i.e. EMIR, MiFID, SFTR, CFTC, Dodd Frank, etc.cross asset class knowledge covering both Listed (ETD) and...

  • Sales Operations

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Candidate 1st Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring Sales Operations & BI AnalystThis is a unique opportunity to become part of a dynamic team of expert support sales teams with analytics and insights. The position is part of a center of excellence supporting the commercial operations...

  • Senior Soc Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Fortum Service Poland Sp. Z O.o. Pełny etat

    Senior SOC Analyst Miejsce pracy: Wrocław Technologies we use Operating system Windows Your responsibilities Conduct forensics analysis on systems and ensure root cause and resolution for metrics, tracking and lessons learned are compiled, documented, and disseminated.Writing technical reports detailing how the computer evidence was discovered and all the...

  • Analyst, Private Equity

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska THE BANK OF NEW YORK MELLON CORPORATION Pełny etat

    Contract Job Title : Associate, Fund/Client Accounting II Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration....